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Sudden lose of connection

Lagares05 — Wed, 07 Jan 2026 02:16:21 GMT

My hub's light signal has randomly turned orange and I lost connection to the Internet. After a few attempts of checking cables and restarting the hub, the light remained pink and kept on blinking. I believe there are no issues with the cables neither the hub. Any solutions?

Re: Sudden lose of connection

licquorice — Wed, 07 Jan 2026 07:37:08 GMT

Have you considered reporting the fault to BT?0330 1234 150

Re: Sudden lose of connection

chrisjp — Wed, 07 Jan 2026 11:09:10 GMT

If the hub light is pink (purple?) and flashing, it means that that the cable (copper for FTTC, fibre for FTTP) has become disconnected or severed somewhere - more likely outside your house.
As licquorice suggests, you need to report this as a fault to BT. You can do this via the number shown or online at:
www.bt.com/exp/engineer-booking