This topic

Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 11:53:11 GMT

Hello all,

we recently changed from virgin to BT. I tried connecting my Samsung TV with WiFi but connection fails everytime. It was working perfectly couple of days ago when it was connected with virgin media router but I can’t seem to connect it with BT router.

wifi is working perfectly with all the phones in the house but doesn’t connect with TV.

does anyone know how to resolve this?

many thanks for help

Re: Wi-Fi not connecting to TV

imjolly — Wed, 11 Feb 2026 12:04:08 GMT

did you delete virgin wifi from TV before trying to connect the BT hub? Does the TV 'see' the BT hub SSID but after entering wifi password TV does not connect? Try going into hub manager then turn of the hub 5ghz wifi and see if TV will connect to the 2.4ghz wifi. if connects then go back into hub and re-enable the 5ghz wifi

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 12:10:03 GMT

did you delete virgin wifi from TV before trying to connect the BT hub? no I didn’t. How do I do that?

Does the TV 'see' the BT hub SSID but after entering wifi password TV does not connect? yes, it does see the WiFi name and when I enter password, it doesn’t connect.

Try going into hub manager then turn of the hub 5ghz wifi and see if TV will connect to the 2.4ghz wifi. if connects then go back into hub and re-enable the 5ghz wifi: what is a hub manager? I am only a tennant in property and my landlord got the account, is this something they need to do?

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 12:45:56 GMT

I reset my tv but it didn’t work

Re: Wi-Fi not connecting to TV

imjolly — Wed, 11 Feb 2026 14:25:24 GMT

as you are not the account holder do you have access to the bt router?

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 14:38:19 GMT

Yes I do

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 14:55:45 GMT

If the TV can see the WiFi name, turning off the 2.4Ghz won't help.

Did you fully factory reset the TV or just power cycle it?

If everything else works ok the problem is clearly with the TV

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 15:07:34 GMT

I fully factory rest the tv.

it was working perfectly with previous WiFi two days ago.

I don’t know what the issue is. Everything else gets connected instantly but I have only tried connecting via bar code.

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 15:12:10 GMT

What barcode? Enter the password manually, the QR code is the hub manager password not the wifi password.

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 15:14:23 GMT

I used bar code to connect to my phone.

I’ve been entering password manually on tv but it doesn’t connect.

Re: Wi-Fi not connecting to TV

chrisjp — Wed, 11 Feb 2026 15:15:40 GMT

Comment deleted - already commented on by other posters

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 15:24:29 GMT

I mean QR code

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 15:29:46 GMT

The QR code isn't the wifi password, no idea how you managed to connect other devices with it. Are you sure youy are entering the wifi password manually and not the admin password.

Are you sure its your hub that the TV is seeing and not a neighbour's?

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 15:39:00 GMT

I don’t know if I can post the image here. On the router, there is a QR code on top, followed by network name and then network password.

When I connected my mobile phone, I scanned QR code with my camera and it automatically picked the network and password.

When I try connecting my TV I search for wireless network, select the right one and then enter password manually. But it doesn’t connect, I get the error message saying,

“automatic IP setup failed. Try the following to set up an IP address automatically. Or, set up an IP address manually by selecting IP settings.
-Make sure the DHCP server is enabled on your wireless router and turn it off and on.
-Contact your internet provider for more information. “

I have checked and rechecked, and network/password is correct.

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 15:53:22 GMT

You can use the camera icon to post a picture if you are using the desktop version of the forum, but it is not available on the mobile version.

I assume the router is not a BT hub.

Your last post seems to indicate the TV is connecting to the wifi but not getting an IP address for some reason.

Make sure your TV is set to obtain an IP address automatically or alternatively enter an IP address manually.

For a BT hub, use 192.168.1.10 Gateway 192.168.1.254 Subnet mask 255.255.255.0 if its a third party router it might be different. If you post the IP address of any device connected, we can advise the settings.

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 16:07:29 GMT

192.168.1.86

this is the IP address for my phone. I’m going to login to a laptop to post image

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 16:15:36 GMT

Ok, so the settings I posted should work but if not try 192.168.1.1 as the gateway.

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 16:19:41 GMT

What would be DNS server?

Re: Wi-Fi not connecting to TV

licquorice — Wed, 11 Feb 2026 16:28:28 GMT

8.8.8.8 and 8.8.4.4

Re: Wi-Fi not connecting to TV

asimwarraich — Wed, 11 Feb 2026 16:44:55 GMT

It did not work.

This is what i meant when i was using QR code.

This is the router

This is what i get on my TV, it picks up the network but just doesn't connect.

This is the password i am adding.

This is the error message i get.

I have added the details you shared with me but now i am getting following message.