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WiFi with TV problems

Jar34 — Mon, 09 Mar 2026 14:20:44 GMT

Since receiving a new router, my TV has to be reconnected to it every time it’s switched on. I have entered the WiFi password on the TV settings many times, and I now connect via WPS every time I switch the TV on.

Can anyone provide an answer please?
I have removed the previous router’s settings from the TV, entered IP manually, checked for TV (Samsung) updates and have no idea what to try next.

TYIA.

Re: WiFi with TV problems

Linzi_H — Wed, 11 Mar 2026 12:47:08 GMT

Hi @Jar34

I'm sorry to hear you're no further forward with this. If you call our team directly, they'll help run some checks to work out the best next steps.

Linzi

Re: WiFi with TV problems

bobrey — Thu, 12 Mar 2026 08:50:09 GMT

Have you got a Samsung account?

Re: WiFi with TV problems

shakey1981 — Thu, 12 Mar 2026 11:23:44 GMT

turn this off and try connecting again

and set the router to split 2. andd 5 ghz channels ghz channels name them something diffrent

separate wifi channels

connect to using 2.4 with tv

Re: WiFi with TV problems

shakey1981 — Thu, 12 Mar 2026 11:25:15 GMT

not having a samsung account will not stop your conneting only dowmloading apps

Re: WiFi with TV problems

Jar34 — Fri, 13 Mar 2026 20:40:43 GMT

Thank you. I will try that link on Monday.

Re: WiFi with TV problems

Jar34 — Fri, 13 Mar 2026 20:43:05 GMT

Hi Linzi.

Thank you. I will try that link on Monday.

Re: WiFi with TV problems

Jar34 — Mon, 16 Mar 2026 14:17:56 GMT

Thank you but this doesn’t work with a Smart Hub 3

Re: WiFi with TV problems

imjolly — Mon, 16 Mar 2026 14:53:48 GMT

there is no SH3 for residential customers just the old SH2 and you cannot split the the 2.4/5ghz networks as suggested by @shakey1981

have you done a factory reset of the hub? you could then disable the 5ghz network on the hub and see if the TV will connect to the 2.4ghz wifi. once connected try turning TV off and then back on and see if it now connects automatically to the SH2. if it does then re-enable the 5ghz network in the Sh2