This topic

Time Zones

lakesvet — Mon, 09 Mar 2026 21:10:30 GMT

Home set up - full GB to home (B4RN) Zyxel router, BT Wholesome 3 disc wifi. Zyxel wifi off to avoid conflicts

Work provided PC (hp elite book)

If connected to modem via LAN - UK time

If connected to home wifi, jumps to Madrid time. Once it registers Madrid time, it stays there, even if wifi disconnected.
All other home devices on UK time.
Device registers UK time at work.

This is only a recent problem (August 2025) previously been 4 years with work, no problem
Baffling, no-one else at work has this probelm
Personal PC is being checked at work, loan device does the same Madrid time jump

Frustrating as diaries are occasionally affected

Re: Time Zones

WSH — Mon, 09 Mar 2026 23:14:01 GMT

The implication sounds like it is the Wholehome disks causing the problem.

I’m not familiar with the Wholehome disks, but is there a management page associated with them that has a region setting perhaps? Seems a strange one.

Edit: As an afterthought, that works laptop doesn't use a VPN to connect, does it?

Re: Time Zones

lakesvet — Tue, 10 Mar 2026 08:03:31 GMT

It has a vpn, which doesn’t come on until about 3/5 minutes after connecting.

Re: Time Zones

Katie_B — Wed, 11 Mar 2026 12:15:23 GMT

Hi @lakesvet.

Thanks for coming here.

If you continue to experience this I would recommend giving us a call so we can check everything on our side.

Katie 🙂

Re: Time Zones

lakesvet — Fri, 13 Mar 2026 19:50:22 GMT

Thanks, How do I access the wifi network please 192.168.1.254 nor www.bthomehub work

Re: Time Zones

Debbie_G — Sat, 14 Mar 2026 09:28:08 GMT

Hi @lakesvet.

Thanks for coming to the community.

You can manage the discs through the BT Whole Home Wi‑Fi app.

If you don’t already have the app, you can download it from the App Store or Google Play. It should pick up your discs automatically.
Once in the app, you can check in the settings the region is set to UK.

Debbie

Re: Time Zones

lakesvet — Sat, 14 Mar 2026 09:34:34 GMT

Thanks Debbie, I've not found anything in the app that can help - such as checking any internal time signal in its software.

Iain

Re: Time Zones

Debbie_G — Sat, 14 Mar 2026 13:02:02 GMT

Thanks for getting back to us @lakesvet.

Are you able to test this using a BT router? If not, I'd recommend getting in touch with your IT team so they can take a closer look.

Debbie

Re: Time Zones

lakesvet — Sat, 14 Mar 2026 18:20:46 GMT

This is in hand. The router is one that our fibre supplier provided.

is there a vpn or some sort of time signal in the mini discs. I assume so as the time changes before i log my laptop onto the network

Re: Time Zones

lakesvet — Wed, 18 Mar 2026 16:10:11 GMT

This is weird!

The time disparity is now happening with the Zyxel router and I've checked it, it's time is set correctly!

It's probably a Windows 11 glitch!

Re: Time Zones

Leanne_T — Fri, 20 Mar 2026 08:22:29 GMT

Hi @lakesvet

Thanks for the updates.

If this is happening with a few routers, please get in touch with our technical support guides and they can get everything checked at our end for you.

Leanne.