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Not enough wholehome discs... how to follow up?!

Grumpy2026 — Wed, 08 Apr 2026 11:04:41 GMT

I have not received all of my wholehome wifi discs. How do I chase this up with BT? Their predefined list of support options sends me in a circuitous doom loop to hell.

Re: Not enough wholehome discs... how to follow up?!

chrisjp — Wed, 08 Apr 2026 13:25:36 GMT

Are your discs really the white "Wholehome" discs - or are they the black "Complete WiFi" discs?
The latter are indeed supplied by BT in sufficient number to give your house complete WiFi, so long as your broadband contract includes this service.
The white Wholehome discs are a one-time purchase so are not supplied under any BT broadband service.

Re: Not enough wholehome discs... how to follow up?!

Grumpy2026 — Wed, 08 Apr 2026 19:58:15 GMT

Yes the black ones.

Re: Not enough wholehome discs... how to follow up?!

Lesley_W — Thu, 09 Apr 2026 14:44:13 GMT

Hi @Grumpy2026

Welcome to our community.

If you haven't received all of the equipment you were expecting, our customer care team would need to look into this.

You can see the ways to get in touch here Broadband | BT Help Don't worry if you do choose the wrong option, the guide who takes your call will do their best to help, or transfer you to someone who can.

Lesley

Re: Not enough wholehome discs... how to follow up?!

Manatarms84 — Fri, 10 Apr 2026 06:22:52 GMT

When I first got this service I got one disc, as was told if I had more than I needed it can cause other issues. BT technical support will be able to provide more (Up to a max of 3 I believe) if needed.