https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461207#M217929 <P>My bt internet box is blue but has no connection and I factory reset it, unplugged it for 5 minutes and I still not working I also paid for it and yet nothing has changed I did every methord can someone help me fix it?</P><P>&nbsp;</P> Tue, 05 May 2026 21:51:25 GMT Rollskara 2026-05-05T21:51:25Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461207#M217929 <P>My bt internet box is blue but has no connection and I factory reset it, unplugged it for 5 minutes and I still not working I also paid for it and yet nothing has changed I did every methord can someone help me fix it?</P><P>&nbsp;</P> Tue, 05 May 2026 21:51:25 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461207#M217929 Rollskara 2026-05-05T21:51:25Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461253#M217930 How are the devices that you say have no connection connected to the hub (your "internet box")?<BR />If this is by WiFi it could be something wrong with that which is causing your no connection.<BR />If you have a device with an ethernet socket (such as a computer) try connecting that to your hub using an ethernet cable. If that works, the problem is with the WiFi Wed, 06 May 2026 13:11:27 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461253#M217930 chrisjp 2026-05-06T13:11:27Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461255#M217931 <P>When you said <EM>"I also paid for it and yet nothing has changed".&nbsp;</EM> What do you mean by that. Were you in arrears with your bill and got disconnected?</P> Wed, 06 May 2026 13:36:50 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Blue-bt-internet-box/m-p/2461255#M217931 gg30340 2026-05-06T13:36:50Z