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Computers not connecting on the local network

AlasdairR — Wed, 13 May 2026 14:19:55 GMT

I have a Home Hub 2 with an Extender disc. I work upstairs, and have 2 computers which both connect to the disc. I am doing development where one computer runas an api process and the other runs a web front end. Obviously the coputer with the fornt end needs to connect to the one running th apoi. I also use a package called Synergy which uses the networkj to allow the mouse and keyboard on one computer to contorl the other. this setup has been working fine for 3 years.

Recently (the last 6 - 8 weeks) the computers have been losding the connectivity from time to time. At that point a ping from one machine to the other stops working. This may last for a minute or two or longer. When the machines are not talking to each other they can both access the web (via the disc and hub) with no problems. If I switch off the disc things start working again (but slowly and a bit unreliably). Usually all ok again for a while when I dwitch the dicsc back on again.

It seems there may be somehting up with the disc but BT and OpenReach both say they cannot help as it is a local neworking problem - they are only interested if broadband is not working. Despite that fact that this is all thier equipment supplied and i am paying a fortune for Halo as well.

Re: Computers not connecting on the local network

licquorice — Wed, 13 May 2026 14:56:31 GMT

Factory reset the hub, it sorts out most problems like this.

Re: Computers not connecting on the local network

AlasdairR — Wed, 13 May 2026 15:17:48 GMT

Thanks will try that later when my wife is finished working!

Re: Computers not connecting on the local network

licquorice — Wed, 13 May 2026 15:28:13 GMT

Do it physically with the recessed button at the rear of the hub rather than via the GUI. Press it for about 20 seconds until the lights flash.

Re: Computers not connecting on the local network

AlasdairR — Wed, 13 May 2026 16:01:07 GMT

Actually should I reset the hub or the disc or both?

Re: Computers not connecting on the local network

licquorice — Wed, 13 May 2026 16:17:36 GMT

Just the hub.

Re: Computers not connecting on the local network

AlasdairR — Wed, 13 May 2026 16:58:43 GMT

Hub reset. Everything back up. Working normally so far so fingers crossed and I will let you know if it keeps going tonight and tomorrow.

Re: Computers not connecting on the local network

AlasdairR — Thu, 14 May 2026 10:03:55 GMT

It's still cooming and going a bit - but much better than it was. May try resetting the disc too