This topic

BT DNS not resolving certain addresses - e.g. www.aerobus.fr

durks — Thu, 14 May 2026 07:41:03 GMT

Using standard BT broadband at home, I am unable to resolve either of the domain names www.aerobus.fr or aerobus.fr - the DNS lookup just fails. But those are valid domain names and, if I try to resolve them via my mobile network provider, that works fine.

This implies a problem with BT's DNS servers.

Do other people here see the same failure?

[Mod edit - removed hyperlink to website]

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

gg30340 — Wed, 13 May 2026 17:22:53 GMT

The link work fine as does the domain name.

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

durks — Wed, 13 May 2026 17:29:31 GMT

Okay, thanks. I will investigate further to see if I find some local issue. It's definitely odd though - all other domain name resolution is working fine for me.

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

durks — Wed, 13 May 2026 23:01:49 GMT

I'm still puzzled by this - and I see the same problem on both Linux, and Windows.

Can you please tell me the IP addresses of the BT name servers you're using? Thanks.

For me, it's 81.139.56.100 (primary) and 81.139.57.100 (secondary).

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

gg30340 — Wed, 13 May 2026 23:08:49 GMT

They are the same as yours, 81.139.56.100 (primary) and 81.139.57.100 (secondary).

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

licquorice — Thu, 14 May 2026 07:08:06 GMT

@durks do you have any parental controls enabled? They are network level controls and will be OS agnostic.

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

durks — Thu, 14 May 2026 08:47:47 GMT

Thanks for the suggestion.

I have not (knowingly, anyway) applied any such controls.

Logged into my router (a Smart Hub 2) as admin, I see the following note in the 'Access control' panel:

"Access controls are now managed using the app."

Sigh ... so I have now installed the 'My Bt' app on my phone. In that app, the only option for access controls appears to be a 'Control wi-fi access for your devices' section, and there is nothing active in that section.

Am I missing an explicit 'Parental controls' setting?

(BTW the PC on which I am typing this - and on which I first noticed the name resolution problem - has a wired network connection.)

I will persist in trying to debug my problem with 'dig' and friends and, if/when I make progress, I will post back.

Thanks.

Re: BT DNS not resolving certain addresses - e.g. www.aerobus.fr

gg30340 — Thu, 14 May 2026 08:56:40 GMT

This may not help but you could try a factory reset on your BT hub. This will force an IP address change and restore all the settings on the hub.

This will at the least give you a " clean page" to be working from.