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Re: Bt retention team

Bazza1961 — Thu, 14 May 2026 07:35:53 GMT

I have been trying to find out why I only get 350 out of my paid for 900 mbps and now know its the smarthub 2 . tried to get a new smarthub 3 from bt but only to be told to do that i would need to be changed to EE. I dont want to change-heard a few bad reviews, even though they part of same group- they are snding me new smart hub 2 router to try, but will not send me a smarthub 3 which is wifi 6 and much better-think I will find another provider next year

Re: Bt retention team

Kodikid — Thu, 14 May 2026 09:05:19 GMT

By my personal experience there is literally no benefit or any noticeable difference going from 300mbps to 900mbps.

Changing one SH2 for another is pointless as wifi 5 is restricted to what it can offer.

If you're desperate to take full advantage of what you're paying for then buy a new EE router from EE for around £25

Re: Bt retention team

gg30340 — Thu, 14 May 2026 09:16:49 GMT

I am on a 500 package and the following speed test was taken when I used a Smarthub 2 so it is possible to get faster speeds but I would agree that without using a speed test I doubt you would notice any difference in everyday use between 300Mbps and 900Mbps, unless you happen to be streaming a number of 4k videos and gaming at the same time.