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Can't use Halo3 in my area

Alboy — Mon, 15 Jun 2026 11:40:22 GMT

Hi,

We moved 8 months ago and I carried on with a new Halo3 contract at the new address. Since then we've had 2 outages which affected the whole village. I got out my trusty mini hub (which we also brought from old address) but it didn't connect, basically because there is a very poor 4g/5g signal here.

I contacted BT and was told it need to pay £500 to get terminate the contract as Ofcom show an excellent 4g/5g coverage.

So I'm paying for a service, that was sold to me, under the strength of Ofcom records, that I cannot use to the full.

Re: Can't use Halo3 in my area

imjolly — Mon, 15 Jun 2026 12:21:07 GMT

@Alboy

as Halo 3 is supposed to be an add-on and not part of your broadband contract you can try and phone CS 03301234150 and ask for it to be removed as it of no use to you as poor EE/BT mobile signal. You will need to be persistent as BT CS will not remove it easily.

If you find that CS will not help then look at this code of practice and email the consumer resolutions team who should help you

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf

Re: Can't use Halo3 in my area

Kodikid — Mon, 15 Jun 2026 19:13:12 GMT

Halo 3 is just like the English national football team...good on paper