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Blink Doorbell

Kineto — Tue, 30 Jun 2026 11:45:23 GMT

My partner got one of these video doorbells, it works except the live feed just buffers. It’s supposed to go to their cloud servers but it’s getting jammed I would say. She has an Amazon echo dot and the feed is live on its Alexa app which is local to her WiFi. I tried it at my place, I’m on Zen and it worked perfectly, she is on bt fibre with a smart hub 2. I’ve went into every setting I think inc those via the bt app, with no joy. It appears to me that bt is blocking it going out, her upload speed is also poor, 4/5 mbs. Had bt guy out but he couldn’t sort it and only commented on the download speed which is about 35mps.

Re: Blink Doorbell

Christopher_G — Thu, 02 Jul 2026 09:11:41 GMT

Hi @Kineto

Switching the wireless mode could help here.

Mode 2 is a good option to try, as it can improve stability and keep the doorbell connected, even if speeds are slightly lower.

Let us know how you get on.

Chris

Re: Blink Doorbell

Kineto — Thu, 02 Jul 2026 20:37:42 GMT

Nope, it didnt change anything, its not the wifi.

Blink doorbells and presumably cameras go through a sync module that I believe sends the video data to their cloud server and then back to their app. I suspect that there is something perhaps not in the router blocking that return video stream. As i said with Zen it works perfectly.

Re: Blink Doorbell

Leanne_T — Fri, 03 Jul 2026 12:44:02 GMT

Hi there @Kineto

Thanks for coming back to us.

I would suggest getting back in touch with our tech guides to see what next steps will be needed to help you get this sorted.

Leanne,