This topic

Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 14:56:53 GMT

I am now the proud (?) possessor of a SH3 to replace my SH2 in readiness for an upgrade to FTTP.

In trying to configure the SH3 - and struggling with the built-in User Guide which never seems to work - I've come across two issues:-

1. While using the Hub Manager to do various things with Advanced Settings, from time to time it will try to go to a ..../AppInitScreen page. Given that the Hub Manager simply sits there with its 'bouncing balls', clearly that page is either inacessable or else it does not exist. Does anyone know please what its function is?

2. My existing set-up has the DHCP server turned off and all devices given fixed IPv4 addresses. The SH3 appears to recognise and list any PCs that I attach to the network, but not anything like a printer or NAS etc. So how do I add those devices to the Device list please?

Re: Configuring a Smart Hub 3 (residential)

licquorice — Fri, 03 Jul 2026 15:09:13 GMT

1. No idea.

2.The device list is pointless in all BT hubs and bears no resemblance to reality. Why do you need to add any devices to a list that serves no purpose?

Re: Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 15:22:54 GMT

Well, with the SH2 at least there was the ability to say 'always use this address' so the Hub did not try to allocate a DHCP one instead

At the moment I have the situation that I have various PCs and printers configured with specific static IPs. That works on the SH2. But swop the sh3 for the Sh2 and turn on the various devices - the PCs appears on the list but not the printers

Re: Configuring a Smart Hub 3 (residential)

gg30340 — Fri, 03 Jul 2026 15:47:03 GMT

Do the printers still work?

Re: Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 15:50:30 GMT

Not yet.... 😞

Oh, and did anyone know that the 12V connection on the PSU for the SH3 is smaller than the previous BT models? So now you can't use a BBU Plus any more to keep your router going ...:-(

Re: Configuring a Smart Hub 3 (residential)

gg30340 — Fri, 03 Jul 2026 15:56:14 GMT

If your printer is not connected to your Smarthub 3 yet why would you expect it to show on the list of connected devices!

Connect it to your SH3 then look at the list of devices to see if it is there.

Re: Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 16:27:29 GMT

See message 3 - the printers ARE connected and switched-on, but do not appear in the list 🙂

Re: Configuring a Smart Hub 3 (residential)

licquorice — Fri, 03 Jul 2026 16:29:49 GMT

The list is pointless.

Does the printer work or not, you have posted conflicting answers

Re: Configuring a Smart Hub 3 (residential)

gg30340 — Fri, 03 Jul 2026 16:51:32 GMT

@licquoricewrote:
The list is pointless.
Does the printer work or not, you have posted conflicting answers

This thread is pointless!

Re: Configuring a Smart Hub 3 (residential)

licquorice — Fri, 03 Jul 2026 17:01:59 GMT

Yep

Re: Configuring a Smart Hub 3 (residential)

WSH — Fri, 03 Jul 2026 17:36:29 GMT

Are the printers attached wirelessly and the PCs wired by any chance?

Re: Configuring a Smart Hub 3 (residential)

licquorice — Fri, 03 Jul 2026 17:49:01 GMT

If the printer is connected and working, anything else is irrelevant.

Re: Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 18:11:59 GMT

All the printers and the PC have wired connections.

The printers, when switched on and connected to the SH2, appeared on the Device list and worked fine.

The printers, when switched on and connected to the replacement SH3, do NOT appear on the device list and as yet I have not managed to print to them.

Is that clear enough?

Re: Configuring a Smart Hub 3 (residential)

WSH — Fri, 03 Jul 2026 19:12:29 GMT

Can you ping the printers?

Re: Configuring a Smart Hub 3 (residential)

Daedalus2000 — Fri, 03 Jul 2026 19:15:45 GMT

Errrr.....not at the moment, as I've put the SH2 back in its place 🙂

Will try more next week.....