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Why has my BT internet suddenly stopped?

soumitradutta26 — Tue, 21 Jul 2026 15:39:56 GMT

My BT internet has suddenly stopped working and I’m not sure what caused it. I have tried restarting my router, but the issue is still there.

Has anyone experienced this problem before? Could you please share any suggestions or steps that helped you fix it?

Regards

[Mod edit - full name removed, please don't share any personal details on these public forums]

imjolly — Tue, 21 Jul 2026 15:40:20 GMT

have you checked service in your area as maybe it is not just you https://www.bt.com/help/check-service-status

what colour is the hub lights? is you broadband package fibre to cabinet or fibre to your home?

licquorice — Tue, 21 Jul 2026 15:40:54 GMT

Have you considered reporting the fault to BT customer services?

0330 1234 150