https://community.bt.com/t5/Home-setup-Wi-Fi-network/Moved-house-equipment-return-request/m-p/2467652#M218454 <P>Hi,</P><P>Recently moved and took router to new house. Received a letter today asking me to return equipment, I dont have any equipment to return and have tried to contact BT with no success today. Can anyone advise please?</P> Thu, 06 Aug 2026 11:11:05 GMT Cath271 2026-08-06T11:11:05Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Moved-house-equipment-return-request/m-p/2467652#M218454 <P>Hi,</P><P>Recently moved and took router to new house. Received a letter today asking me to return equipment, I dont have any equipment to return and have tried to contact BT with no success today. Can anyone advise please?</P> Thu, 06 Aug 2026 11:11:05 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Moved-house-equipment-return-request/m-p/2467652#M218454 Cath271 2026-08-06T11:11:05Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Moved-house-equipment-return-request/m-p/2467655#M218455 <P>It is an automated email that gets sent out. Check in your MyBT to see if there is a request for the return there.</P><P>In any event I would call BT 0330.1234.150 and they should be able to cancel the return request.</P> Thu, 06 Aug 2026 11:18:05 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Moved-house-equipment-return-request/m-p/2467655#M218455 gg30340 2026-08-06T11:18:05Z