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Registering an emergency pendant

DC1606 — Thu, 06 Aug 2026 13:42:14 GMT

My 97 year old is about to be switched to EE from Plusnet to preserve her landline. The BT website says we should tell EE about her emergency pendant and request backup in case of a power outage. The phone numbers offered 08000778813 (for EE) and others all lead to a the same message sending app which offers options which give no assistance on how to do this nor the opportunity to speak to someone. Any thoughts please?

Re: Registering an emergency pendant

DC1606 — Thu, 06 Aug 2026 13:43:20 GMT

97 year old mother in law!

Re: Registering an emergency pendant

WSH — Thu, 06 Aug 2026 13:53:15 GMT

EE is a separate forum. The mods are the same team, so this might be picked up, but even they don't have account access. If I were you I would also post on the EE forum here:

https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband

Re: Registering an emergency pendant

DC1606 — Thu, 06 Aug 2026 15:09:11 GMT

Will do, thanks.