https://community.bt.com/t5/Home-setup-Wi-Fi-network/Kit-arriving-before-I-move-in/m-p/2468669#M218574 <P>You’d be best to phone customer services.</P><P>This is a customer-to-customer help forum and we are just fellow customers.&nbsp; The only BT employees are the moderators and they don’t necessarily read all posts.&nbsp; They also don't have access to customer accounts.</P> Thu, 20 Aug 2026 16:30:40 GMT WSH 2026-08-20T16:30:40Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Kit-arriving-before-I-move-in/m-p/2468666#M218573 <P>Does the BT engineer setting me up in my new home bring kit with them?</P><P>Ive just been informed that “the broadband kit I ordered is arriving tomorrow”. I didn’t order this to arrive and &nbsp;I find that there’s absolutely nothing I can do about this. I haven’t moved in yet. There is nobody to receive the package&nbsp;</P> Thu, 20 Aug 2026 15:52:20 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Kit-arriving-before-I-move-in/m-p/2468666#M218573 scotthatton 2026-08-20T15:52:20Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Kit-arriving-before-I-move-in/m-p/2468669#M218574 <P>You’d be best to phone customer services.</P><P>This is a customer-to-customer help forum and we are just fellow customers.&nbsp; The only BT employees are the moderators and they don’t necessarily read all posts.&nbsp; They also don't have access to customer accounts.</P> Thu, 20 Aug 2026 16:30:40 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Kit-arriving-before-I-move-in/m-p/2468669#M218574 WSH 2026-08-20T16:30:40Z