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BT whole Home Wifi Disc Roaming issues

gauravgangwani — Sat, 05 Sep 2026 23:33:05 GMT

Hi,

i have 6 original whole home wifi discs (white ones) - i have EE broadband fibre connection with wifi 7 router supplied by EE but i have disabled wifi on the EE router so that i only use my mesh.

i have one disc connected directly to EE router via cat6 and then from a different port on EE router i have a non-managed Mercusys 8 port poe switch which serves connection to my other 5 discs in the house and Garage.

the network works fine but i face a lot of issues when my laptop or iphone roams from one disc to another - it seamlessly gets internet access but losses access to all the devices connected to the disc it roamed away from, it takes 5 mins for that device to be accessible.

i tried to resolve arp when the issue happens and my laptop cannot even get a response for the arp request so it points to an issue only when i roam from one disc to another.

i understand whole home original white discs do support the Ethernet backhaul connectivity i have in my home but it seems steering is getting delayed by 5 mins. I have disabled legacy steering and enabled compatibility mode but no luck.

i am on latest firmware for the discs which is build 14- please advise

Re: BT whole Home Wifi Disc Roaming issues

Rach_H — Mon, 07 Sep 2026 15:31:37 GMT

Hi @gauravgangwani,

Welcome to the Community!

It may be worth reaching out to our team, so they can take a look into what is going on.

Rach

Re: BT whole Home Wifi Disc Roaming issues

gauravgangwani — Mon, 07 Sep 2026 15:52:04 GMT

Hi, how do i reach the support team ?

Re: BT whole Home Wifi Disc Roaming issues

licquorice — Mon, 07 Sep 2026 16:07:34 GMT

That nice Mr Google says 0808 100 6116

Re: BT whole Home Wifi Disc Roaming issues

Christopher_G — Mon, 07 Sep 2026 17:05:20 GMT

Hi @gauravgangwani

You can find all of our contact information on our contact us page. Hopefully, our support team can help find a solution for you.

Chris