This topic

Contact

Socksym — Fri, 11 Sep 2026 13:47:24 GMT

Does anyone know how to get in touch with BT when I haven't got a house phone to ring 150 and my mobile doesn't have any signal?

Re: Contact

Kimberlin — Fri, 11 Sep 2026 13:54:29 GMT

@Socksym

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Contact

imjolly — Fri, 11 Sep 2026 14:13:19 GMT

Can you not use WiFi calling as you obviously have working internet

Re: Contact

Socksym — Fri, 11 Sep 2026 17:06:51 GMT

Hello there thank you. It's just autobot and keeps going round and round saying to ring.

Re: Contact

Socksym — Fri, 11 Sep 2026 17:08:26 GMT

Hello there no my mobile doesn't have any signal to ring numbers I only have Internet access. Thanks

Re: Contact

Kimberlin — Fri, 11 Sep 2026 17:29:08 GMT

@Socksym Is your mobile phone capable of WiFi calling? If so, you should still be able to contact BT without a phone signal. At home, my Wife and I exclusively use WiFi calling because the cell mast signals aren’t that great.

Re: Contact

imjolly — Fri, 11 Sep 2026 17:31:34 GMT

@Socksym

Sorry but that is the benefit of WiFi calling for people who have poor or no mobile signal you can use your internet to make calls from your mobile hence WiFi calling. It may be if you have a really old mobile you cannot get WiFi calling have you checked?

Re: Contact

Socksym — Sat, 12 Sep 2026 11:40:00 GMT

Yes I've got WiFi calling but no signal in my area so can't make any calls or send texts. It's been going on for years which is why I thought there might be a chat facility with an actual agent and not a bot. I've sorted it now thank you I borrowed my neighbour phone

Re: Contact

Kimberlin — Sat, 12 Sep 2026 11:54:43 GMT

@Socksym There’s clearly some confusion here regards WiFi calling, you don’t need any mobile signal to make calls if your calls are being routed through your home router, that’s the whole point, it’s done VoIP mobile through router. Unless of course your router isn’t working at all, then clearly WiFi calling isn’t going to work.

Re: Contact

Socksym — Sat, 12 Sep 2026 12:26:49 GMT

Can ring some numbers but not all unfortunately that's the way it is 😞

It could be my mobile but 3 are just as bad to get hold of..

Customer service doesn't exist anywhere anymore

Re: Contact

IrememberBuzby — Sat, 12 Sep 2026 12:47:24 GMT

Technical support | BT Help

Try this. You will initially get a BOT then hopefully a person who may as well be a BOT.

I get the same thing with rubbish mobile signal and rubbish Wi Fi calling at home I would presume that is is because my Broadband speed/stability/strength is weak to useless.