This topic

Changing name of connected devices

mike_snowden — Fri, 18 Sep 2026 15:29:41 GMT

A few weeks ago, I successfully set the names of several connected devices. I wanted to go back in, after confirming another device. However, I can no longer see how to do it.

My memory is that previously I went in through the network map, selected a device for change and entered my admin password.
Now, when I select change, I only get IP/firewall options, and the name is never editable.

It may be coincidence, but I have added another disc since the last time I successfully made changes

Re: Changing name of connected devices

Alex_H — Sat, 19 Sep 2026 14:33:56 GMT

Hi @mike_snowden,

Thanks for visiting the BT Community

If you are using Whole home Wi-Fi, was it not logging in there and going to the device tabs to edit the names you did previously? The FAQ help page has the information on how to login and how to edit the devices names.

Alex

Re: Changing name of connected devices

mike_snowden — Sat, 19 Sep 2026 22:56:51 GMT

None of the help appears to say HOW to change a name.
And every route I take through, name no longer seems to be in an editable box

I've done it before, multiple times, and I don't remember the route to find the right entry as being difficult

Firmware: r4.26.3-R-1923144-PROD-83002

Re: Changing name of connected devices

andydenyer — Sun, 20 Sep 2026 07:18:38 GMT

@mike_snowden I recently came across the same issue, but found the solution to be the MyBT app where you can manage your network and change device names. When you go back in to Hub Manager in a browser, you should see the changed names reflected there. However, it is a bit annoying that some things you could do via a browser now have to be done via an app instead.

Re: Changing name of connected devices

Alex_H — Sun, 20 Sep 2026 14:47:38 GMT

@mike_snowden Once you access the Whole Home Wi Fi settings, if you go to the Devices tab and then click device information on a device are you able to rename them there?

Have you been able to try and edit via the My BT app as suggested?

Alex

Re: Changing name of connected devices

mike_snowden — Mon, 21 Sep 2026 01:43:15 GMT

That DID let me change names, once I worked out where. But it didn't show me all the names....
Still experimenting!

Re: Changing name of connected devices

davidwf15 — Wed, 30 Sep 2026 23:37:00 GMT

where ???

Re: Changing name of connected devices

Peter_W — Fri, 02 Oct 2026 08:26:23 GMT

Hey there, @davidwf15

I've had a check of this at my end, and I'm able to sort this via the Hub Manager.

Once connected, select Manage Devices and enter your admin password.

This should then give you a list of your devices, and you can select individual options, then change the name via 'Manage Settings'.

Peter

Re: Changing name of connected devices

davidwf15 — Fri, 02 Oct 2026 08:45:03 GMT

thanks for your reply

nope, that is exactly what I USED to be able to do but not any more

The option to change device name is not highlighted e.g. attached

If I cklick on "change settings" again nothing is highlighted to allow changing

some devices have populated their names but even those cannot be changed as they used to

Re: Changing name of connected devices

Peter_W — Fri, 02 Oct 2026 09:09:18 GMT

Cheers, @davidwf15

I'm using a SH2 so this could be a differentiation between models.

I'll have an ask around and see if we can get a definitive answer on this 😊

Peter

Re: Changing name of connected devices

davidwf15 — Fri, 02 Oct 2026 09:30:47 GMT

OK thanks....but I cannot see any reason to make that feature unavailable in the new hub

I am now with EE but had big problems with their hub (not allowing traffic through the ethernet ports) so they kindly sent me a BT hub which works fine....except for this issue

Re: Changing name of connected devices

mike_snowden — Fri, 02 Oct 2026 09:45:06 GMT

I'm sure I changed the name of devices through my new fibre hub since it arrived, I definitely did it on the old Smart Hub 2

I can do it through the EE App, but oddly the App is showing only one Ring device (and it was one of those I first changed through the app) but the desktop manager is showing two - camera/doorbell and chime

Re: Changing name of connected devices

davidwf15 — Fri, 02 Oct 2026 10:47:19 GMT

it seems i can do this in the app but no longer on pc web access

w h y ?????

Re: Changing name of connected devices

Peter_W — Mon, 05 Oct 2026 12:20:22 GMT

Hi again, @davidwf15

I've had this double checked, and for the Smart Hub 2 it's the Hub Manager to change device names.

Our newer hubs are much better at correctly identifying what kind of device is being used, but if you wish to give it a custom name, this would be via the app instead.

Peter

Re: Changing name of connected devices

davidwf15 — Mon, 05 Oct 2026 12:42:23 GMT

Thank you

Some devices are correctly displayed, the ones I changed on the app still show incorrectly on the web page...

Re: Changing name of connected devices

andydenyer — Mon, 05 Oct 2026 17:31:46 GMT

What I found is that if you change the device name in the app, it doesn't reflect that in the Hub Manager straight away. You have to exit the Hub Manager and sign back in again and refresh the 'My network' to see the new name(s). Once I did that, everything appeared as I wanted it too.

Re: Changing name of connected devices

davidwf15 — Mon, 05 Oct 2026 17:35:06 GMT

Well it doesn't on mine 😒

Re: Changing name of connected devices

Peter_W — Tue, 06 Oct 2026 07:23:58 GMT

@davidwf15 Sometimes it can take a bit of time for the Hub Manager and app to communicate with each other and update.

If you haven't already, I'd recommend renaming one of the devices that hasn't updated to something else, then change it back to what you originally wanted.

Often this can force through the update.

Peter

Re: Changing name of connected devices

davidwf15 — Tue, 06 Oct 2026 08:01:01 GMT

@Peter_W

Hazah....finally something that actually worked

THANK YOU 😁

Re: Changing name of connected devices

Peter_W — Tue, 06 Oct 2026 08:43:09 GMT

Cheers @davidwf15, I'm glad to hear that's updated for you now 😊

Peter