This topic

New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Fri, 09 Oct 2026 14:23:25 GMT

I have a home system, 2 x Desktops, Brother printer. ALL CAT 5 Connected. Prior to Fibre 500 activation we could,

Print from either desktop to the Brother printer,

and

SCAN docs from the printer to either desktop.

Now, we can print docs, screenshots etc from either PC to the Brother but we CANNOT scan from the printer to either PC. CAT 5 connected as before, from the printer, we get a message saying eeek Firewall.

So the BT install appears to have added some rule preventing Scanning. I can see on a desktop that Brother is still allowed, but nothing specific about Scanning. Can anyone suggest a fix? I can see Port forwarding options in the Hub address, but I don't know if I can do that here.

Thanks in Advance.

McP.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Fri, 09 Oct 2026 14:53:35 GMT

I cannot possibly see how Fibre 500 can affect your home network. You don't even need any Internet connection to scan. No idea why you are getting firewall message, there is no firewall involved in your internal network.

You could try a factory reset of the printer.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Fri, 09 Oct 2026 15:00:48 GMT

Thanks but Noooooooo. The printer will tell me there is a pending update to compel me to use Branded inks only, rather than cheapos. It's an old printer.

It is a Firewall setting I cannot pin down, I can print, but not scan. I'll keep looking.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Fri, 09 Oct 2026 15:11:43 GMT

There is NO firewall within your LAN. Did you change router when you moved to FF500?

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

WSH — Fri, 09 Oct 2026 15:26:36 GMT

The firewall may well be Windows on the PC. Just tell it to allow the connection if you are satisfied everything is OK.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Fri, 09 Oct 2026 17:23:45 GMT

I had a Draytek router, removed and used BT Hub along with 24 port switch ( Heating, lighting, security etc) they all work, just the oddity on the print scan option.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Fri, 09 Oct 2026 17:27:25 GMT

Go to /AdvancedSettingsScreen Firewall = Mode ON

It shows Port forwarding and Configuration options. So I presume I need to config the Printer somehow?

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Fri, 09 Oct 2026 17:35:29 GMT

No, that is not relevant to your LAN. Port forwarding and the hub firewall have absolutely no relevance to your problem.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

WSH — Fri, 09 Oct 2026 18:43:09 GMT

The router firewall, (irrespective of make), sits between the router and the outside world. Internal traffic, like from the printer to the PC, does not pass through it.

There is, however, a host firewall built into Windows. That may be intercepting the traffic at the PC. If you are logged on as an administrator, it should just be a matter of saying OK to that traffic.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

TimCurtis — Sat, 10 Oct 2026 09:02:48 GMT

@RobMcP

Have you used the same IP Address allocation as with the Draytec so all your devices are assigned the same addresses?

Bear in mind that in all probability your original setup was the Draytec being 192.168.1.1 and the BT Hub is 192.168.1.254 that the default gateway would now be 192.168.1.254 and not 192.168.1.1 as before then unless that was changed within the printer it wouldn't see the PCs presumably.

What I've written here might totally wrong but not knowing how you've setup your system for the BT Hub it's food for thought.

Edit: BTW I've never used Scan to PC so don't know exactly how it works.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

Kimberlin — Sat, 10 Oct 2026 09:01:15 GMT

@RobMcP This may or may not affect anything with your set up, but still worth a read:

https://learn.microsoft.com/en-us/windows/modern-print/windows-protected-print-mode/windows-protected-print-mode

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

WSH — Sat, 10 Oct 2026 09:09:52 GMT

Again, the printer traffic should be internal to the network and so does not need the default gateway, (as that's the gateway to the outside world).

Checking the IP addresses is always a good move though. As the static range between the hub and the Draytek will have changed, is the printer address now clashing with a dynamically issued address?

(I would have thought not, as the OP is getting a firewall error, but as I said, checking the IP addresses are valid is always a good place to start).

Edit: @RobMcP Actually, thought has just occurred...you have got the PC set as a private network , rather than a public network, haven't you?

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

chrisjp — Sat, 10 Oct 2026 11:16:37 GMT

I've never got on well with the scanning routines built into the software supplied with printers. They sometimes don't work well, or at all, and often have limited capabilities.
Instead I use VueScan, a piece free software (donations gratefully received) which has worked instantly and flawlessly with every computer I've owned as soon as the printer/scanner is installed. It recognises the printer, gives a large range of scanning options and sends pdf files of what has been scanned to a folder of your choice on the computer. What's more you can do multiple page scans and have them all in one pdf file.
It's worth a try!

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Sat, 10 Oct 2026 14:28:06 GMT

Thanks Tim, The printer has the SAME IP address xxx.xxx.1.189 as when I used the Dratek before BTs install. The Printer lets two of us request prints, screenshots etc, and prints them, but when we scan a doc from the Brother printer it mentions (in a non specific way) Firewall.

What is frustrating is, I can print, but cannot scan, and no clear reason why not. Still working on this.

I am unsure how the BT firewall is configured, but there is one in the .254 login panel.

Thanks.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Sat, 10 Oct 2026 14:39:02 GMT

For the last time there is NO hub firewall within your LAN.

The firewall prevents unsolicited external connections, it only exists between WAN and LAN.

Did you look at the article @Kimberlin linked to?

Did you check your PC is configured as Private Network as @WSH mentioned?

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

RobMcP — Sat, 10 Oct 2026 15:03:24 GMT

I looked for this but could not find the option in my set up (Win 10) nothing much has changed hardware wise (other than the BT Hub) Printer has the same IP, it WILL print fine to both pcs, it WON'T scan a document to either without saying, Firewall, it's infuriating.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

WSH — Sat, 10 Oct 2026 15:24:45 GMT

Right click Windows Start button > Settings > Network & Internet > “Windows Firewall” link at the bottom of the screen > Link for “Allow an app through the firewall”

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Sat, 10 Oct 2026 15:25:41 GMT

Unless you have Digital Voice, there is no need to use the BT hub, you could revert to the Draytek. However, I really can't see how the hub can possibly be the problem, particularly as the print function works ok.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

TimCurtis — Sun, 11 Oct 2026 15:56:14 GMT

@RobMcP

How is the printer connecting to your PCs , is via the switch or is the printer connected to the hub directly?

Also is the 24 port switch new as in not used when you had the Draytek?

How is the printer getting it's IP address, is it via the hub's DHCP function or set in the printer? If the latter did you correct it for the change of gateway or have you changed the hub's IP address from 192.168.1.254 to 192.168.1.1 to match the Draytek's setting?

I may seem to labouring this but to me it looks like the printer can't actually see the PC's but obviously the PC's can see it which suggests to me a mismatch somewhere.

Just trying to get a better picture of your setup.

Re: New Fibre 500 system will NOT allow Printer to scan docs to PC

licquorice — Sun, 11 Oct 2026 16:04:00 GMT

It can't be an IP address problem as printing is fine, it is just scanning that doesn't work.