This topic

New webmail: Automatic ticking of emails selected - how do you turn this off?

kwaker5 — Fri, 16 Feb 2024 11:42:50 GMT

Every time I click on an email it selects it with a tick. I am constantly unticking the emails I have read but can't find anywhere to switch this off.

I should add that this only happens if you use a preview pane.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

gg30340 — Fri, 16 Feb 2024 12:12:29 GMT

You can not turn it off because you have selected the email and it is open in the preview pane.

You need to untick it so that it closes the email that is in the preview pane and this then allows you to select your next email that you want to show in the preview pane.

I find the best option is to have no preview pane.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

kwaker5 — Fri, 16 Feb 2024 12:20:22 GMT

Thanks for the reply. It wasn't like this previously and if you then select another email to read, both are then ticked so I am constantly unticking.

Please sort it out BT!

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

kwaker5 — Wed, 21 Feb 2024 08:59:27 GMT

I think this has been fixed now (not by anything I did) thank you BT!

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

NGH53 — Wed, 21 Feb 2024 17:10:33 GMT

Mine is still doing it. I spend half my life retreiving emails I need from trash.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

polish — Wed, 21 Feb 2024 19:43:49 GMT

It happens to me also and not using a preview pane.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

NGH53 — Wed, 21 Feb 2024 19:49:42 GMT

Spoke to a BT Help Desk. Told me to click on settings , top right on email page, then click on mail and untick 'View next mail after delete'.
Hope this helps.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

polish — Wed, 21 Feb 2024 19:57:22 GMT

Thank you much appreciated.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

NGH53 — Wed, 21 Feb 2024 22:07:00 GMT

Click on the tick next to it and then click save.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

polish — Wed, 21 Feb 2024 22:51:48 GMT

A little confused, I unticked the box in settings and email so not sure what this other message means?

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

NGH53 — Wed, 21 Feb 2024 23:00:15 GMT

Evidently I posted to the wrong person. Many apologies

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

polish — Thu, 22 Feb 2024 07:54:58 GMT

No problem, thanks for your help with this issue.

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

picketywitch — Thu, 22 Aug 2024 17:45:31 GMT

I have had this problem ever since the new Webmail came on stream. I don't use preview pane. Was hoping your solution would work for me but it doesn't as I don't have Settings visible anywhere!

Re: New webmail: Automatic ticking of emails selected - how do you turn this off?

picketywitch — Thu, 22 Aug 2024 17:50:47 GMT

Just replied couldn't find Settings at top left of screen to turn this off, but have now found Settings when I click on my user name at the top RIGHT of the screen and yes, there is an item to turn off after delete. Fixed now that goodness!