This topic

Can't connect to webmail service

Rob_B — Tue, 09 May 2023 13:56:50 GMT

I can't connect to the webmail server unless I have my VPN running. Without the VPN all I get is a web error page, can't find server, check DNS etc. With the VPN running everything works fine. This problem is with different browsers and I 've tried different devices. I can get email through a mail client with no problem. I've restarted my router.

I'm assuming BT is blocking my router ip address.

Any thoughts?

Re: Can't connect to webmail service

gg30340 — Tue, 09 May 2023 15:42:50 GMT

Are you a BT Broadband customer or are you paying for your email through a BT Premium Email account?

Are you using a BTMail email account?

Are you using a BT connection or are you using another network?

Are you in the UK.

Are you using a BT hub?

If you are using a BT hub have you tried a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds?

What device are you using to access your email.

If you are a Talk Talk customer TalkTalk DNS for bt.com has been down for days. TalkTalk users can't access any BT services, causing so many calls and complaints being raised with BT.

There's a 3 day old thread on the TalkTalk forums with no reply from them so far.

Home - TalkTalk Help & Support

Re: Can't connect to webmail service

Rob_B — Tue, 09 May 2023 16:41:11 GMT

gg30340

Thank you for the reply; that's a lot of questions.

I'm a premium email account holder, nearly moved back to BT but TalkTalk coaxed me back again.

So yes, I'm on TalkTalk.

In terms of what devices I'm using: Mac Mini/ Dell Laptop. and an iPad. None of which can access webmail, all of which can get mail via a client Thunderbird/Mail/Gmail (android). I can access webmail on all of them if I engage a VPN.

So I guess the problem lies with TalkTalk rather than BT

Re: Can't connect to webmail service

Rob_B — Tue, 09 May 2023 16:58:07 GMT

OK, so....

...I went onto my TalkTalk dashboard on the KidsSafe setting I added BT.com as a site to be allowed to connect to and hey presto it worked.

I then switched Kidsafe off and then back on (this clears the allowed sites), and it still worked, ( I was expecting it not to) . It seems that somehow this process has kickstarted my access to BT again.

Thank you for the hint as to where the problem lies

Re: Can't connect to webmail service

imjolly — Tue, 09 May 2023 17:13:50 GMT

There was reports in press of TT customers having problems accessing BT email addresses