This topic

Deleted emails reappear in inbox

DISRUPTED — Wed, 26 Feb 2025 14:07:16 GMT

Yesterday I read some 'news' emails, having read each I deleted them, individually, as I went along. They were visibly gone from the inbox; I logged off. Today they are back in the inbox, showing as unread.

Is this magic?

Re: Deleted emails reappear in inbox

Leanne_T — Thu, 27 Feb 2025 17:10:06 GMT

Hi there @DISRUPTED

Thanks for coming back to the community.

Are you using the same device and browser or app that you deleted the emails from?

What device are you using to access the email account?

Thanks 🙂

Leanne.

Re: Deleted emails reappear in inbox

DISRUPTED — Sun, 09 Mar 2025 06:30:45 GMT

@Leanne_Twrote:
Hi there @DISRUPTED
Are you using the same device and browser or app that you deleted the emails from?

Yes.

What device are you using to access the email account?

Desktop PC, W7 32, Firefox.

Re: Deleted emails reappear in inbox

Leanne_T — Mon, 10 Mar 2025 08:28:55 GMT

Thanks for coming back to me @DISRUPTED

I would suggest getting in touch with our technical support guides. The team can get your email account looked into and see why the deleted emails are showing again in your inbox.

Let me know how you get on.

Leanne.

Re: Deleted emails reappear in inbox

DISRUPTED — Wed, 12 Mar 2025 13:40:48 GMT

I would have hoped that BT would picked up the issue report from here. It's just one of many peculiarities with BT webmail.

Re: Deleted emails reappear in inbox

Leanne_T — Thu, 13 Mar 2025 09:44:41 GMT

Hi there @DISRUPTED

Thanks for coming back to me.

I've sent you a private message for some extra details.

Speak to you soon.

Leanne.