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Webmail - work around for bug that only shows first 50 emails in inbox - toggle view

Doug_ — Sun, 18 May 2025 07:14:03 GMT

Webmail - work around for bug that only shows first 50 emails in inbox -

I have found a workaround.

On the right of the menu bar there is "View"

I found that if I click on "view - Conversation View" the bug toggles on and off.

You can see the Inbox list Scroll bar change size.

I am using "Microsoft EdgeVersion 136.0.3240.76 (Official build) (64-bit)"

The bug seems to be that the number of group by conversations is limited and the "load more conversations " is broken.

Doug

Re: Webmail - work around for bug that only shows first 50 emails in inbox - toggle view

Doug_ — Sun, 18 May 2025 07:21:12 GMT

This bug has been there for years and Another BTinternet Webmail user complained about it to me. I am glag I found a work around.

Re: BT email only allowing to view 2 days email?

Doug_ — Sun, 18 May 2025 07:28:37 GMT

That bug is really annoying and the solution toggles the bug on and off. You can see the scroll bar change size.

Re: Webmail - work around for bug that only shows first 50 emails in inbox - toggle view

Doug_ — Sun, 18 May 2025 07:29:52 GMT

Similar post:- Re: BT email only allowing to view 2 days email?

Re: BT email only allowing to view 2 days email?

Doug_ — Sun, 18 May 2025 07:31:26 GMT

I had a look and just posted a similar post:
Webmail - work around for bug that only shows first 50 emails in inbox - toggle view

Re: Webmail only holds emails for 2 days

Doug_ — Sun, 18 May 2025 07:35:19 GMT

This bug is still annoying me on 18th May 2025. The solution toggles it on and off. I raised a complaint ticket.

Re: Webmail only holds emails for 2 days

gg30340 — Sun, 18 May 2025 08:29:53 GMT

@Doug_ wrote:
This bug is still annoying me on 18th May 2025. The solution toggles it on and off. I raised a complaint ticket.

It is not a bug!

"Conversation View" is designed to group all your emails that are in a "conversation" , i.e ones that you have replied to using the "Reply To" function.

The following has been posted many times:-

"To make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.

When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on".

Can you please not post the same thing across multiple threads as it only leads to duplication of any replies that you may get.

Re: Webmail only holds emails for 2 days

Doug_ — Sun, 18 May 2025 11:04:12 GMT

The feature prevents me reading all emails and conversations in my inbox.

I would expect the scroll down to fetch more conversations, but it does not.

You can change the sort order so you can the first 50 of the new sorted list.

Re: Webmail only holds emails for 2 days

Doug_ — Sun, 18 May 2025 11:20:05 GMT

You can toggle "view-Conversation - Message Options: Conversation View" between grouped by conversation and not grouped.

When it is not grouped and I has 99+ emails in my inbox, it gets the first 50 emails and if you scroll down it will get some more and scroll down again and it will get some more.

When you are in "grouped by Conversation" the function that gets more conversations does not get any more so you cannot see all of the messages in the inbox.

Previously I tried using the refresh icon, and in the past that has loaded more emails, but this does not work today.

I now know for a fact I know of at least 3 or 4 people who do not appreciate this feature.

Bug, Defect, Issue, BS or SB. I worked on a "Project Bluephone " so we had Bloppers as that is what the out take program on the telly called them at the time.

Re: Webmail only holds emails for 2 days

Doug_ — Sun, 18 May 2025 11:29:42 GMT

When you do an SQL SELECT * from you can now use a LIMIT clause to select the data is managed chunks. This sort of functionality is missing here.

Re: BT email only allowing to view 2 days email?

Doug_ — Sun, 18 May 2025 11:34:05 GMT

You can also see a difference in the length of the Inbox Scroll Bar button.

Re: BT email only allowing to view 2 days email?

gg30340 — Sun, 18 May 2025 14:53:32 GMT

Obviously because the emails are no longer gathered to gether. If you look to left of the email subject in the list it will show the number of emails in that conversation.

Re: BT email only allowing to view 2 days email?

Doug_ — Mon, 19 May 2025 07:30:24 GMT

That is true. You can tell if you need to toggle "view-Message Options:Conversation View".

When not grouped together, you can scroll down to the bottom, and then it gets another chunk of emails, so you can see all your emails eventually.

When grouped, it does not get another chunk and you can only see the first chunk. This makes it difficult to use.

Give it a go and try try changing the sort order.

I have 99+ emails in my inbox, which need sorting. Is it because I have too many to GROUP BY ?

Re: BT email only allowing to view 2 days email?

Doug_ — Tue, 20 May 2025 19:41:24 GMT

Re: Webmail - work around for bug that only shows first 50 emails in inbox - toggle view

This problem is also seen on Webmail opened with Chrome on my Android 14 smart phone.

Toggling the "view-Conversation View" workaround can be used with Chrome on my Android 14 phone. It enables me to see ALL my emails when they are not grouped.

Re: BT email only allowing to view 2 days email?

gg30340 — Tue, 20 May 2025 20:09:47 GMT

The conversaton view is NOT a work around. It is doing exactly what it is designed to do!

Re: BT email only allowing to view 2 days email?

Doug_ — Tue, 20 May 2025 20:43:53 GMT

The tab at the top reads Inbox (1135 ) - doug.

1135 is the number of unread emails. - Time to delete the marketing emails!

When grouped, I cannot most of them!

Re: BT email only allowing to view 2 days email?

Doug_ — Thu, 22 May 2025 21:42:03 GMT

When I log into Webmail, it defaults to only showing the first 50 emails.

I probably have a 2000 emails in my inbox, which I cannot read.

I power cycled my laptop. Many hours later I turned on the laptop and logged in and I can only see the first 50 emails.

When I turn off view-conversation view I can see many more emails and it fetches more when I scroll to the bottom.

Is it a bug? What do you think? Disabling "Conversation View" enables me to read ALL my emails.

Doug_ — Mon, 09 Jun 2025 07:21:39 GMT

Is it a bug? What do you think? Disabling "Conversation View" for the few people who use Webmail was really appreciated by Webmail users who could not see most of their old their emails.

Re: Is it a bug? What do you think? Disabling "Conversation View" enables me to read ALL m

gg30340 — Mon, 09 Jun 2025 07:30:34 GMT

You have been told about this every time you post about it. Can you please stop posting the same message repeatedly.

It is NOT a bug. It is doing what it is meant to do. If you have it turned on it is because you turned it on either because you chose it or you activated it be mistake. Read message 7.

Re: Is it a bug? What do you think? Disabling "Conversation View" enables me to read ALL m

Doug_ — Sat, 23 Aug 2025 06:32:15 GMT

When conversation view is enabled, you cannot manage a large inbox of more than 50 emails.

If I make a complaint to BT to try and get this bug fixed, they auto close the comlaint unfixed in 7 days. We've now closed your complaint. Your reference number is VOL013-973768604497.

This feature that I think is a BUG has been around for over a year.

https://community.bt.com/t5/General-email-queries/Viewing-older-emails-in-Inbox/td-p/2393536

https://community.bt.com/t5/Webmail/Webmail-work-around-for-bug-that-only-shows-first-50-emails-in/m-p/2435644#M1953

https://community.bt.com/t5/General-email-queries/Viewing-older-emails-in-Inbox/td-p/2393536