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Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

DISRUPTED — Wed, 14 May 2025 18:09:53 GMT

Blocking outgoing mail too, and coming up over several days recently early evenings.

Won't clear within current message, one has to re-message.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Peter_W — Thu, 15 May 2025 07:37:07 GMT

Could you please let us know a bit more about what specifically you're noticing being blocked?
Is this all emails, or just certain ones and it works if you retry?
Also is it via BT Webmail you're trying to send this, through the BT Mail app, or via a separate client?
Peter

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Doug_ — Sun, 18 May 2025 07:25:39 GMT

I found that the email struggles in a similar way when you copy and paste text from an ssh login to my raspberry pi via the PC command prompt.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

DISRUPTED — Mon, 19 May 2025 04:20:06 GMT

@Peter_Wwrote:
Hi @DISRUPTED.
Could you please let us know a bit more about what specifically you're noticing being blocked?
Is this all emails, or just certain ones and it works if you retry?
Also is it via BT Webmail you're trying to send this, through the BT Mail app, or via a separate client?
Peter

Some / occasional outgoing messages in general (can't say they are specific), they won't 'send' via webmail, error message generated repeatedly. Usually need to recompose, then will send sometimes, or error repeats. Sometimes works later, sometimes didn't bother as the moment had passed and fed up with composing (typing) not to be able to send. ¯\_(ツ)_/¯

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Peter_W — Mon, 19 May 2025 07:23:01 GMT

Thanks for confirming there, @DISRUPTED.

Which browser are you currently sending these from, and have you tried sending from a different browser or device to see if the same error occurs?
Peter

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

DISRUPTED — Thu, 22 May 2025 05:21:04 GMT

@Peter_Wwrote:
Thanks for confirming there, @DISRUPTED.
Which browser are you currently sending these from, and have you tried sending from a different browser or device to see if the same error occurs?
Peter

Firefox. I do not use any other browsers. Error still occuring to date. Sometimes gives an additional error message that there is no valid recipient email address when there is. This, like the other error message, will repeat on re-tries. Also blocks auto-saving of message. Such 'errors' can only be cleared by discarding message and trying again. Several 'tries' may be required before valid operation and successful sending occurs. Messages with attachments seem especially prone to generating these error reports.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

DISRUPTED — Thu, 22 May 2025 08:09:27 GMT

P.S. Sometimes the error message comes up as it auto-saves a draft, and it does save a draft..., but it repeatedly saves a draft. So, say, 6 consecutive error messages, six separate drafts in the drafts folder!

By the way, what happened to the ability to compose / reply to an email in a separate window?? Now it seems it only overlays the mail views so one can't refer to anything at the same time. I can't find that external window feature now, am I missing it somewhere??

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

gg30340 — Thu, 22 May 2025 08:28:00 GMT

As previously suggested have you tried a different browser in order to see if it is browser related?

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

DISRUPTED — Sun, 25 May 2025 01:40:58 GMT

Actually, I've already answered that...

It did/does not occur on every occasion, it's random.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

gg30340 — Sun, 25 May 2025 06:16:29 GMT

@DISRUPTED wrote:

Actually, I've already answered that...

It did/does not occur on every occasion, it's random.

I can not see where you answered it or what browsers you have tried other than you only use Firefox.

Which message did you answer it in?