This topic

Issues with Email - not able to see/access any emails

IMacD — Wed, 04 Jun 2025 18:32:55 GMT

Logged into my email and only see a few folders. Inbox won't open. Get message :

We are experiencing issues with the service, please try again later.

I can't use the webmail at all and have work to do. Been like this for a while

. Any idea when it will be fixed?

Re: Issues with Email - not able to see/access any emails

alistair94 — Wed, 04 Jun 2025 18:34:30 GMT

Same here

Re: Issues with Email - not able to see/access any emails

PaulieDDT — Wed, 04 Jun 2025 18:38:40 GMT

Glad it's not just me then...

Re: Issues with Email - not able to see/access any emails

jlovie — Wed, 04 Jun 2025 18:43:56 GMT

Same here

Re: Issues with Email - not able to see/access any emails

borderline — Wed, 04 Jun 2025 18:47:17 GMT

me too.. all my BT emails asking to re-enter the passwords (on my phone and outlook) on the webpage the issues message

Re: Issues with Email - not able to see/access any emails

kinetic747 — Wed, 04 Jun 2025 18:48:55 GMT

Same here.

Re: Issues with Email - not able to see/access any emails

IMacD — Wed, 04 Jun 2025 19:05:25 GMT

I have the same. Not getting any new emails either when check on my iphone.

Message on BT site saying they are aware of login issues and working on a fix

Re: Issues with Email - not able to see/access any emails

prabtcom — Wed, 04 Jun 2025 19:12:33 GMT

"We are experiencing issues with the service, please try again later."

This has been going on since February 2024

Are the same IT experts still employed at BT ?

If so, why ?

Re: Issues with Email - not able to see/access any emails

ssrco02 — Wed, 04 Jun 2025 19:18:33 GMT

Same problem, cannot log in from the BT email app on my Android or via webmail on laptop.

Just get an error message saying there are problems and please try later.

Re: Issues with Email - not able to see/access any emails

Filosopher — Wed, 04 Jun 2025 19:15:50 GMT

Me too, keep getting message to say log in details incorrect.

Re: Issues with Email - not able to see/access any emails

IvorPhone — Wed, 04 Jun 2025 19:20:04 GMT

Same. Window keeps popping up with incorrect password message.

Re: Issues with Email - not able to see/access any emails

gg30340 — Wed, 04 Jun 2025 19:30:31 GMT

There would appear to an large BT Mail email outage.

I would strongly suggest that you do NOTHING especially trying to change passwords or deleting and reinstalling accounts.

It will no doubt cause you more problems than it solves.

BT will no doubt be aware of the problem and be working to resolve it.

Re: Issues with Email - not able to see/access any emails

Thersites — Wed, 04 Jun 2025 19:32:31 GMT

Don't you just love BT's turn of phrase: "We are experiencing problems...." - as if its system not working is something that is being DONE TO BT....whose spotless organisation is the VICTIM of the problem, not its cause!

This "We are experiencing..." message is something I have been seeing with EVERY VISIT to webmail for more than 6 months - IF I stay logged in for long enough, or spend more than a few minutes composing a lengthy email. Usually, it is not even a truthful indicator of the system not working as, if I dismiss the error message, gnash my teeth both at the characters I typed and lost before I noticed and at the pointless interruption....I can usually send the message anyway.

The cost to this is that for every minute that the message remains un-despatched, webmail saves another draft of it, having failed to recognise and to overwrite the previous draft to the same recipient with the same title saved a minute earlier. These duplicates.....they are SO DIFFICULT to detect, aren't they BT? Once, I had to delete 19 drafts of the same message to tidy up the mess.

But this time BT seems not just to be crying "Wolf!" but actually to have properly stuffed things up. And the organisation will no doubt also be unrepentant, will give us no explanation of the cause afterwards, will fail to have written the error-trapping software that would tell it that these messages are being triggered most (or maybe every) day. And will therefore also fail to draw the inference that some investigative and fixing work for what is a systemic problem is called for. And most certainly will pay the boss's performance bonus in full and on time. Bravo!

Re: Issues with Email - not able to see/access any emails

RobinP — Wed, 04 Jun 2025 19:36:09 GMT

Funnily enough, am still getting my BT emails via Gmail 🤣 Despite BT having problems and no webmail on BT's site or with their app!

Re: Issues with Email - not able to see/access any emails

kinetic747 — Wed, 04 Jun 2025 19:41:56 GMT

Strange...I'm getting nothing via Gmail.

Issues with BT email 4.6.25

annual — Wed, 04 Jun 2025 19:43:44 GMT

Not possible to send or receive BT emails. Central London area.

Re: Issues with BT email 4.6.25

Mikey_C — Wed, 04 Jun 2025 19:49:36 GMT

Same here. Not working on either my PC or my Android phone

Re: Issues with Email - not able to see/access any emails

RobinP — Wed, 04 Jun 2025 19:50:15 GMT

Nope, my bad, now no BT mail arriving via Gmail either...... guess my meter readings will have to wait... or this another plot to encourage installation of the dreaded not-so-smart meter?

Re: Issues with Email - not able to see/access any emails

gg30340 — Wed, 04 Jun 2025 19:54:11 GMT

Re: Issues with Email - not able to see/access any emails

RobinP — Wed, 04 Jun 2025 20:01:38 GMT

Strange parallel with the water companies? Let's ramp up prices and explain "it's necessary to repair/modernise existing network" ?