This topic

Logging in to BT Mail

CanardNoir — Sun, 08 Jun 2025 16:44:53 GMT

Attempting to log in to BT Mail results in an endless loop of alternating blank pages and "Username, Password" forms. There is no time to enter a username or password before the page blanks and then returns to its endless cycle.

I was trying to log in to web mail because Outlook complained that my password suddenly didn't work. (Though it had worked up until then and I hadn't changed it!)

Without re-entering it, Outlook is now, once more, happy with the existing password.

I'm guessing the problem was with BT (?)

Re: Logging in to BT Mail

stevensalter1 — Sun, 08 Jun 2025 21:20:11 GMT

I have exactly the same issue...

"Attempting to log in to BT Mail results in an endless loop of alternating blank pages and "Username, Password" forms. There is no time to enter a username or password before the page blanks and then returns to its endless cycle."

My email account was working perfectly on Friday, then since Saturday mid-morning the issue started. This is not the first time i have had the exact same problem, it happened around 3 weeks ago as well.

Re: Logging in to BT Mail

Ali_A — Mon, 09 Jun 2025 08:52:59 GMT

Hi @CanardNoir

Great to hear Outlook is accepting your password again.

With regards to Webmail - Can you try clearing your browser cookies and cache and try again?

Ali

Re: Logging in to BT Mail

Ali_A — Mon, 09 Jun 2025 08:54:10 GMT

@stevensalter1

Is your issue when trying to access webmail too?

If so can you also try clearing your cookies and cache, or try an alternative browser?

Let me know how you get on.
Thanks

Ali

Re: Logging in to BT Mail

CanardNoir — Mon, 09 Jun 2025 09:08:07 GMT

Chrome continues with the behaviour after clearing its cache.

Edge does the cycling twice and then asks me to login (again) then gets to the webmail page.

Re: Logging in to BT Mail

gg30340 — Mon, 09 Jun 2025 12:14:08 GMT

How are you getting to the logon page. Are you using a shortcut on your devices home page?

If you are try logging on with the "Email" button at the top of this page or with this link BTMail

If you find that works use that to make a new shortcut.

Re: Logging in to BT Mail

CanardNoir — Mon, 09 Jun 2025 12:21:42 GMT

It behaves badly when I use the link at the top of this page.

Re: Logging in to BT Mail

gg30340 — Mon, 09 Jun 2025 12:25:52 GMT

Define "badly"!

Re: Logging in to BT Mail

CanardNoir — Mon, 09 Jun 2025 12:27:56 GMT

Re: Logging in to BT Mail

gg30340 — Mon, 09 Jun 2025 12:32:17 GMT

What happens when you use the BTMail link I posted?

Re: Logging in to BT Mail

CanardNoir — Mon, 09 Jun 2025 12:33:42 GMT

Same thing.

Re: Logging in to BT Mail

gg30340 — Mon, 09 Jun 2025 12:45:05 GMT

It may be an extension or an antivirus add on or a cookie blocker that is causing the issue.

Have you tried resetting your browser?

If you do that it resets it to as new which will delete all your favourites etc and remove any addons that you may have installed.

Before doing that you may want to try downloading and installing a "new" fresh browser such as Firefox, Opera or Duckduckgo to see if something you have installed on your system is causing the issue.

Re: Logging in to BT Mail

stevensalter1 — Mon, 09 Jun 2025 15:23:51 GMT

Hi Ali,

Thanks for the help - clearing the cookies/ cache done the job.

Access all fine and dandy now.

Kind Regards,

Steven

Re: Logging in to BT Mail

Ali_A — Mon, 09 Jun 2025 15:37:55 GMT

@stevensalter1

That's great news!

Thanks for getting back to me and keeping us updated.

Ali a