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Transferring every single message from webmail to Outlook

Sonogram — Thu, 02 Oct 2025 08:27:24 GMT

For years I have accessed my BT email using webmail. There are 1020 messages there, going back to 2012. I can access them all. I would now like to back up all of them using Outlook. I've created an Outlook account using IMAP but only 756 messages - going back only as far as 02.08.25 - have transferred. How can I get all 1020 messages to appear in Outlook?

Thanks in anticipation of answers.

Re: Transferring every single message from webmail to Outlook

licquorice — Thu, 02 Oct 2025 08:37:18 GMT

There should be a setting in Outlook to set how far back to sync messages.

Re: Transferring every single message from webmail to Outlook

gg30340 — Thu, 02 Oct 2025 08:50:54 GMT

It can take a while even hours for all the messages to sync the first time.

Re: Transferring every single message from webmail to Outlook

Sonogram — Thu, 02 Oct 2025 11:02:02 GMT

Thanks for your speedy reply, @licquorice . Much appreciated. And you are correct. I didn't know about this setting in Outlook; accessed via 'Settings'. Disappointingly, I have now learned that it will synchronise as far back as only 180 days. Might it be a good idea to create an 'Archive' folder in BT Webmail and then try to synchronise with that? I'll try it and report back.