This topic

failure to receive latest emails

homealone48 — Mon, 13 Oct 2025 13:20:43 GMT

Despite changing password as requested by a BT on line engineer still not able to see latest emails on windows computer. ok on a Apple ipad

Re: failure to receive latest emails

imjolly — Mon, 13 Oct 2025 13:42:00 GMT

are you a BT broadband customer? if so have you tried using web mail instead of an app?

Re: failure to receive latest emails

homealone48 — Mon, 13 Oct 2025 14:48:27 GMT

Using a windows lap top and BT email from web site

Re: failure to receive latest emails

susan77 — Sun, 15 Feb 2026 12:44:04 GMT

I am using webmail

Re: failure to receive latest emails

Peter_W — Mon, 16 Feb 2026 13:11:24 GMT

Good afternoon @homealone48 and @susan77.

Are you both able to log in to Webmail successfully, or does this not work full stop?

Also have you checked to see if anything is being received in the spam / junk folder?

Peter

Re: failure to receive latest emails

gg30340 — Mon, 16 Feb 2026 13:46:58 GMT

Check that you are not in "Conversation" View. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.

When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: failure to receive latest emails

susan77 — Tue, 17 Feb 2026 09:01:47 GMT

Yes and Yes

Re: failure to receive latest emails

susan77 — Tue, 17 Feb 2026 09:26:26 GMT

Also why does my Safe Sender list keep getting filled up with spam email addresses?

Re: failure to receive latest emails

Peter_W — Tue, 17 Feb 2026 10:37:35 GMT

@susan77 I'm not quite sure what you mean here.

Safe Senders should be email addresses that you manually categorise as safe, and this will therefore keep them out of being categorised as spam.

There's a full guide on our help page here, but if you want to remove an address from safe senders, it's recommended you select the option to block this.

Peter