This topic

BT blocking verification email from Chinese rail web site

halfhearted — Sat, 03 Jan 2026 13:46:33 GMT

I'm in China trying to book train tickets. BT is blocking the verification email sent by https://www.12306.cn/en/index.html which is part of the registration & verification procedure. This prevents me from booking tickets. Why is this happening?

Re: BT blocking verification email from Chinese rail web site

gg30340 — Sat, 03 Jan 2026 13:53:05 GMT

Because BT system must think it is spam.

Open a free gmail account and use that.

Re: BT blocking verification email from Chinese rail web site

Kimberlin — Sun, 04 Jan 2026 10:05:44 GMT

For a moment there, contrary to my usual high standards, I was very much tempted to click on that link but I decided it wasn’t worth the risk 😂

Of course if anyone else is willing to try, let me know how it goes 👍

I’m firmly with @gg30340 use a different email address if you haven’t already done so.

Re: BT blocking verification email from Chinese rail web site

halfhearted — Sun, 04 Jan 2026 13:25:51 GMT

It didn't occur to me that I'd get replies from a couple of jokers. 12306.cn is the China Railway official online ticketing platform. It is colossal, with 1.5 billion potential customers. They do millions of dollars of business with Visa, Mastercard, JCB and Diners without any problems at all. I know this because I've used them here. 12306 was chosen as the name because it was the old national customer service hotline phone number. Why is BT blocking their verification emails? They know who they are even if you two don't. Any intelligent answers?

Re: BT blocking verification email from Chinese rail web site

gg30340 — Sun, 04 Jan 2026 14:48:26 GMT

I do know who they are and where they are based.

I gave you the answer but obviously not the one you want even if it is correct.

If you want a different answer phone BT 0330.1234.150 and ask them.

Please post back what they say because I like a good laugh!!

Re: BT blocking verification email from Chinese rail web site

halfhearted — Mon, 05 Jan 2026 02:29:11 GMT

You have nothing useful to contribute. Please keep out of the thread.

Re: BT blocking verification email from Chinese rail web site

Kimberlin — Mon, 05 Jan 2026 08:40:36 GMT

@halfhearted

You’re asking a technical question that you should be directing to BT support staff and this isn’t the place to do that, something you’ve already been advised of. Call BT email support staff and get them to tell you why their email systems aren’t what you’d expect and how disappointed you are.

For what it’s worth, I personally don’t see the issue with using a secondary email account rather than solely relying on one provider, many of us do. Sometimes you just have to help yourself.

Re: BT blocking verification email from Chinese rail web site

licquorice — Mon, 05 Jan 2026 16:29:13 GMT

Good advice has been offered, if you don't like it please continue banging your head against the brick wall. Meantime I take the pragmatic view and use an alternative email address.

Re: BT blocking verification email from Chinese rail web site

Leanne_T — Tue, 06 Jan 2026 08:32:09 GMT

Morning @halfhearted

Thanks for coming back to the community and making us aware.

To get the blocked verification emails looked into, please get in touch with our email support team and they can look into raising a ticket on your account.

Thanks.

Leanne.

Re: BT blocking verification email from Chinese rail web site

halfhearted — Tue, 06 Jan 2026 12:28:51 GMT

Thanks Leanne. I'll do that. The clown contingent were less that helpful..

Re: BT blocking verification email from Chinese rail web site

Leanne_T — Tue, 06 Jan 2026 12:30:39 GMT

Hi @halfhearted

Let me know how you get on once you have been in touch 🙂

Leanne.

Re: BT blocking verification email from Chinese rail web site

gg30340 — Tue, 06 Jan 2026 13:05:40 GMT

You asked why an email was being blocked and you were told why and due to the fact you were in China and no doubt needed the conformation email without any great delay, was offered a solution to get the email without having to call the UK and wait for a solution to be found.

You then called the couple of posters “jokers” and again asked why BT was blocking the emails. You were then advised again what the reason was and you were given the number to call BT and ask them why the emails were blocked. At no point did you ask how to resolve the issue.

You then replied “You have nothing useful to contribute. Please keep out of the thread”.

Again it was reiterated by one of the poster that you should contact the number previously supplied and use a different email account. A new poster posted that the advice you had been given was good and to “take the pragmatic view and use an alternative email address”

The moderator then posts to get in touch with the email support team at the same number which was previously supplied to you at which point you thanked her for that then castigated the previous posters as being clowns and less than helpful.

As you have been in my opinion derogatory towards the posters I would suggest there is only one clown in this thread and it is presently waiting for a conformation email for a train ticket!