This topic

Email, compose address not working

oldles — Fri, 16 Jan 2026 09:36:57 GMT

Go to compose, start to type into 'To' box, list of matches come up. select a contact. ... nah , does not enter address , just gives red text and x .. You would think BT coud test the web mail system a bit better . ( used to work fine )

Re: Email, compose address not working

Kimberlin — Fri, 16 Jan 2026 09:56:55 GMT

Forgive me, this isn’t meant to come across as facetious so please don’t take offence, but are you having a general moan? or do you want BT to do something about it? 🤷‍♂️

Re: Email, compose address not working

SHANKIN — Fri, 16 Jan 2026 10:07:44 GMT

I have exactly the same problem. Only started happening this morning.

I have tried logging out and restarting the btemail program but it still does not work.

BT....can you address this issue please?

Re: Email, compose address not working

Kimberlin — Fri, 16 Jan 2026 10:14:05 GMT

@SHANKIN

I suspect you’ll have to call BT for any general email related issues.

0330 123 4150

Re: Email, compose address not working

Peter_W — Fri, 16 Jan 2026 12:10:50 GMT

Thanks for taking the time to flag this, @oldles and @SHANKIN.

We're looking into this now, but just to be sure is it Webmail that's affected here, the BT Mail app, or both?

Also which browsers are you using, and have you tried a different one?

Peter

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 15:21:11 GMT

I have had the exact same problem starting yesterday on webmail its fine on my iphone I am not going to change my browser and this appears to be a BT problem PLEASE help I use my webmail for work

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 15:22:20 GMT

I use Firefox and have done for years My problem started January 16 and is same today

Re: Email, compose address not working

Peter_W — Fri, 16 Jan 2026 15:26:15 GMT

Thanks for confirming that @Debo100.

I'm not suggesting that you need to change browser permanently, but can you please test it on a different device or browser to see if the same issue occurs?

As part of identifying the issue it's always best for us to understand the different setups that users have so we can spot any patterns.

Peter

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 15:43:04 GMT

Hi Yes it works fine in my iPhone

this happened suddenly 16 and again today17 th January so it is on my pc where the problem lies

Re: Email, compose address not working

Peter_W — Fri, 16 Jan 2026 15:46:42 GMT

Cheers @Debo100, on your iPhone was this via Safari, a different web browser, or the dedicated BT Mail app?

Peter

Re: Email, compose address not working

Bobby101 — Fri, 16 Jan 2026 15:56:25 GMT

Just to hop in here, I have also been having the same issue using Firefox on my Mac. since the last few days.
Google Chrome on the Mac still works fine as does the Iphone email app.
So perhaps it's a Firefox/BT issue. Thanks

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 15:57:57 GMT

Not sure if this went through but on iPhone it is safari I don’t use the app

Re: Email, compose address not working

gg30340 — Fri, 16 Jan 2026 16:15:16 GMT

I have checked on Edge, Chrome, Opera and Firefox. With the exception of Firefox all the others seem to work as expected so it would appear that the problem is with Firefox. Firefox is the latest version 147.0.

That update to 147.0 has been available since 13th January 2026 so it may have occurred as a result of that update.

Re: Email, compose address not working

Peter_W — Fri, 16 Jan 2026 16:27:00 GMT

Thanks to everyone for checking that, if anyone notices anything conflicting please let me know, but I'll report back that the pattern we've noticed so far seems to be around Firefox.

Peter

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 16:31:03 GMT

Hi Peter

any idea when this can be fixed??
many thanks

Re: Email, compose address not working

Peter_W — Fri, 16 Jan 2026 17:06:55 GMT

@Debo100 I can't say for sure just yet, but if it's working with other browsers then this can be a good alternative in the short term.

Rest assured I've made sure the relevant team are aware 😊

Peter

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 17:46:50 GMT

Yippee! Hope its fixed soon !

Re: Email, compose address not working

Motofreak — Fri, 16 Jan 2026 17:53:08 GMT

Same for me, started yesterday. Get a red box with a cross in it rather then bringing up the full email,address automatically. Very tedious when the group email doesn't work and 30 names all have to be typed in manually. must be a BT problem for them to put right.

Re: Email, compose address not working

gg30340 — Fri, 16 Jan 2026 18:03:24 GMT

@Motofreak

Or a Firefox problem since the last Firefox update if you use that meanwhile try using a different browser.

Re: Email, compose address not working

Debo100 — Fri, 16 Jan 2026 18:02:28 GMT

Agree Fingers crossed Hopeless w group emails !!