This topic

Account locked via webmail

alistair94 — Thu, 05 Feb 2026 15:37:57 GMT

Anyone else having issues today, this morning and again this afternoon unable to log in, get a red box with message Your account is temporarily locked - please retry in 20 minutes. Seems to take considerably longer before I can access via webmail

Re: Account locked via webmail

GraemeA — Thu, 05 Feb 2026 16:03:02 GMT

Same.

BT in denial.

Re: Account locked via webmail

Katie_B — Thu, 05 Feb 2026 16:23:35 GMT

Hello @alistair94.

Thanks for coming here and flagging this with us.

Could you confirm if you eventually get access?

Speak soon,

Katie

Re: Account locked via webmail

alistair94 — Thu, 05 Feb 2026 19:43:18 GMT

Tried again this evening and same result

Re: Account locked via webmail

docwhite — Thu, 05 Feb 2026 20:06:23 GMT

Me too for several hours, oddly enough I can log in via my iphone and with outlook but not with MS Edge or chrome

Re: Account locked via webmail

emmabeeston24 — Thu, 05 Feb 2026 22:00:42 GMT

I've been having problems since this morning. Account is temporarily locked for 20 mins, but you can override this by choosing new password straight away and resetting. The problem is once you log out and log in again, it goes over the same process. Even if I log into a different device, it won't let me access without resetting password. I hope this doesn't go on for too long, it's very frustrating.

Re: Account locked via webmail

alistair94 — Fri, 06 Feb 2026 17:18:27 GMT

All appears to be back to normal today

Re: Account locked via webmail

docwhite — Fri, 06 Feb 2026 17:20:22 GMT

Yes, normal service has resumed thankfully