This topic

Gmail emails

Tolondj — Thu, 23 Apr 2026 14:25:12 GMT

Hi, I seem to be not receiving mails from Gmail accounts. I can send them and the two people I have asked are receiving mails from me but when they reply I don’t receive anything. I’ve taken my iPhone to apple and they confirm my phone is gine

Re: Gmail emails

alius — Thu, 23 Apr 2026 17:23:34 GMT

I have the same problem

Re: Gmail emails

Christopher_G — Fri, 24 Apr 2026 12:02:57 GMT

Hi @Tolondj

Welcome to the community.

Please log into BT Webmail and let us know if you're receiving the emails there. It's also worth checking your block list, in case the email address/domains have been accidentally blocked.

Log into webmail > Go to Settings > Mail > Block senders.

Chris

Re: Gmail emails

alius — Fri, 24 Apr 2026 12:13:58 GMT

Thanks for the response. I checked my blocked email on webmail and found that Gmail and yahoo.com had been blocked. I removed the blockings and it seems ok now.

I certainly did not deliberately block these domains. I am puzzled how it happened.

Re: Gmail emails

Christopher_G — Fri, 24 Apr 2026 12:17:17 GMT

Thanks for confirming, @alius.

I'm not sure on how it would have happened, but I know of other users who accidentally blocked a domain by mistake instead of blocking a specific email address.

Chris

Re: Gmail emails

Tolondj — Fri, 24 Apr 2026 12:24:50 GMT

Sadly I tried that and they are not blocked

Re: Gmail emails

gg30340 — Fri, 24 Apr 2026 12:27:29 GMT

@Tolondj

Recheck the blocked senders list and look for the domains, the part after @.