https://community.bt.com/t5/Webmail/Webmail-Search-fails-after-11-seconds-timeout/m-p/2461985#M2643 <P>I use webmail on multiple computers, including my work laptop - it is not possible to install or use mail client apps such as Thunderbird. I am very reliant on the search function, sometimes using it to find messages I sent 5-10 years ago.</P><P>Until recently it worked fairly well, it took a long time to return results but the results were there.</P><P>Since Apr/May 2026 the search function stopped working completely. It does not even give results for messages received on the same day. After <U><STRONG>exactly 11 seconds</STRONG></U> the search fails and returns an error:</P><P><STRONG>This search request took longer than expected and timed out.</STRONG></P><P><SPAN>Please fix the search function.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SiGod_0-1778859888278.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87712i148ED4B85A943D9A/image-size/medium?v=v2&amp;px=400" role="button" title="SiGod_0-1778859888278.png" alt="SiGod_0-1778859888278.png" /></span></P><P>&nbsp;</P> Fri, 15 May 2026 15:49:44 GMT SiGod 2026-05-15T15:49:44Z https://community.bt.com/t5/Webmail/Webmail-Search-fails-after-11-seconds-timeout/m-p/2461985#M2643 <P>I use webmail on multiple computers, including my work laptop - it is not possible to install or use mail client apps such as Thunderbird. I am very reliant on the search function, sometimes using it to find messages I sent 5-10 years ago.</P><P>Until recently it worked fairly well, it took a long time to return results but the results were there.</P><P>Since Apr/May 2026 the search function stopped working completely. It does not even give results for messages received on the same day. After <U><STRONG>exactly 11 seconds</STRONG></U> the search fails and returns an error:</P><P><STRONG>This search request took longer than expected and timed out.</STRONG></P><P><SPAN>Please fix the search function.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SiGod_0-1778859888278.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87712i148ED4B85A943D9A/image-size/medium?v=v2&amp;px=400" role="button" title="SiGod_0-1778859888278.png" alt="SiGod_0-1778859888278.png" /></span></P><P>&nbsp;</P> Fri, 15 May 2026 15:49:44 GMT https://community.bt.com/t5/Webmail/Webmail-Search-fails-after-11-seconds-timeout/m-p/2461985#M2643 SiGod 2026-05-15T15:49:44Z