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Repeated email address in 'From'

Frogmodem — Sat, 16 May 2026 13:25:21 GMT

Every time I send an email, instead of putting my name at the top, it repeatedly puts my email address in the header - could appear up to 4 times, right at the top. I'm sure that my sent mail used to put my name to indicate the sender, and only once. It's webmail. The email address in question is an account that I run mainly for a club and is in the format 'smithstreetfriends@btinternet.com' (not the real name!). It used to import my name into the sender header, so 'Fred Bloggs' would appear at the top of all emails. It's a sub-account of my main BT account.

Re: Repeated email address in 'From'

Ali_A — Thu, 21 May 2026 13:08:03 GMT

Hi @Frogmodem

An interesting situation you're experiencing.

Does this happen on all emails, or is it a selection of emails only?

Is this for both new email as well as if replying to an email?

Would you be able to pop into the email settings and check what your profile name is set as?

Ali

Re: Repeated email address in 'From'

Frogmodem — Thu, 21 May 2026 16:20:52 GMT

Thanks. For some reason both my first and second names had been replaced by the actual email address. It suddenly happened, as I definitely didn't alter my profile. Oh well...that's technology!

Re: Repeated email address in 'From'

Ali_A — Thu, 21 May 2026 16:47:12 GMT

Thanks for getting back to us @Frogmodem

Glad we got to the bottom of this and it's resolved now!

If you have any other strange glitches feel free to reach out.

- Ali