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Random incoming mail goes into "sent" Any fixes?

Mr-Muddy-Paws — Thu, 04 Jun 2026 14:58:02 GMT

I have been getting random incoming mail messages (including known contacts) going into the sent "sent" folder. Any fixes, please?

Call centre guides

Mr-Muddy-Paws — Thu, 04 Jun 2026 14:27:27 GMT

Do the call centre "guides" actually have access to any account query you have previously called in?
They seem to start from the beginning each time, they have no idea what action might have been taken- and calls take over an hour - and still remain unresolved. Why isn't the narrative visible on My BT?

Re: Random incoming mail goes into "sent" Any fixes?

Ali_A — Fri, 05 Jun 2026 15:16:21 GMT

Hi @Mr-Muddy-Paws

I know you mentioned it's random messages going to your Sent folder, but is there any pattern to this? for example specific contacts go to sent, but other contacts don't?

Ali

Re: Random incoming mail goes into "sent" Any fixes?

Mr-Muddy-Paws — Fri, 05 Jun 2026 16:40:15 GMT

I have looked for a pattern or similarities but none are obvious

Re: Random incoming mail goes into "sent" Any fixes?

Christopher_G — Sat, 06 Jun 2026 07:42:25 GMT

Hi @Mr-Muddy-Paws

I know you've mentioned calling our customer support team previously, but I can only recommend speaking with them again, so that they can continue looking into this.

Please come back and let us know how it goes.

Chris