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2 new anomalous webmail behaviours

Thersites — Mon, 08 Jun 2026 10:48:44 GMT

In the past fortnight 2 new dysfunctions have meen making an increasingly intrusive appearance:

1) After pressing the 'execute' button for an action (eg sending an email) I am seeing an error message (usually 'We are having problems with the service - Try later') and then, a few seconds later and while I am still thinking what to do about it.....Webmail does what it just said it could not (and posts the email). This is rather unsettling, and leads to lots of wasted effort -did it really go? -do I need to write it again? On one occasion, this was occuring every 3rd or 4th email.

2) After loading webmail, I've never had any difficulty opening and reading the first email I select. But recently, it has been increasingly common for Webmail to hang on the revolving dots when I click on the second or subsequent emails I want to look at. The only remedy I've found is to reload webmail, and in the second session, to make this second message my first choice to be viewed. This new obstacle is a substantial pain, especially as if the second email I wish to examine is in a subfolder or in the results of a search, reloading webmail sends me back to the inbox to repeat the navigation or search before I can choose the email to view.

Have others had experienced either of these anomalies (which I can't see have been reported before) and which I suppose are symptomatic of webserver strain and grace-less degradation?

Re: 2 new anomalous webmail behaviours

Alex_H — Tue, 09 Jun 2026 13:14:06 GMT

Hi @Thersites,

Thanks for visiting the BT Community

If anyone has been having the same issues hopefully they can share on your post. Is it just webmail you use?

Have you tried clearing the cookies and cache for webmail from your browser? Or tried an alternative browser to rule out any browser issues?

Alex

Re: 2 new anomalous webmail behaviours

chrisjp — Tue, 09 Jun 2026 13:39:53 GMT

I might be tempting fate here but email clients, like Thunderbird, seem to avoid these anomalies that, all too often, plague BT's webmail.

Re: 2 new anomalous webmail behaviours

gg30340 — Tue, 09 Jun 2026 13:40:22 GMT

@Thersites

Unless you have a pressing need to use BTMail webmail, using a web browser, I would advise that you use an email client such as Thunderbird or an email app if you are using a mobile device.

You will find it a much better experience with none of the problems that BT seem to introduce every time they tamper with the webmail interface.

It is not an either or choice of an email client/app or webmail. You can use both methods depending on your circumstance such as webmail if using another persons device when away from home and using the email client/app when using your own devices whether at home or away from home.