This topic

Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 14:32:43 GMT

I generally don't use email on my phone, but today, I had occasion to.

Just used a simple FireFox browser, went through the BT login screen, and kept getting the following error.

"sorry, something's gone wrong!"

https://www.bt.com/help/email/fix-a-problem/log-in-issues/email-error?btmCode=bmx_2002

Anyone guide me on what has gone wrong and how to fix?

Re: Email error on using WebMail on Android??

gg30340 — Wed, 17 Apr 2024 14:41:51 GMT

You should install BlueMail on your Android instead of using a browser. You know it makes sense.

Are you using the correct log on page BTMail and not the old one and have you cleared the old history and BT cookies from the browser?

Re: Email error on using WebMail on Android??

chrisjp — Wed, 17 Apr 2024 14:45:59 GMT

If your Android phone is a Samsung, then it will have come with a built in email client. It's much more convenient to use that than trying to use webmail on a small phone screen. All you need to do is input your email address and password and the client will connect to the BT server and give you a convenient display of your email at a size that is easy to read on a phone screen. I use this all the time on my Samsung S21.

Re: Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 14:46:54 GMT

This is the screen I am trying to log in using. I really don't want to add an email app on phone, especially if it will try and sync 100,000 emails LOL

Re: Email error on using WebMail on Android??

gg30340 — Wed, 17 Apr 2024 14:53:09 GMT

That would appear to be the correct page. Did you try clearing cookies?

Have you tried a different browser to see if it is a browser problem?

Have you tried restarting the phone?

Add the email app before you go to bed and let it synch overnight.

I would suggest it is time you weeded your email account. Would you keep 100,000 letters if email had never been invented!

Re: Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 14:59:13 GMT

My Android is not Samsung so doesn't have a built in email client. Yes, I would keep 100,000lketters as my back room full of decades of papers would testify LOL

On trying again, I get this error:-

(I have also tried FireFox, Chrome, and DuckDuck go - all same, won't allow login. Rebooting phone makes no difference

Re: Email error on using WebMail on Android??

licquorice — Wed, 17 Apr 2024 15:03:14 GMT

Just get Blue Mail

Re: Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 15:08:09 GMT

Like I keep saying, I don't want an email app on my phone. Or rather, I would if it didn't want to sync my full account. I simply want the ability to use WebMail to catch up on recent emails, and would like to know why BT is denying me access to do so...

Re: Email error on using WebMail on Android??

licquorice — Wed, 17 Apr 2024 15:20:08 GMT

https://bluemail.me/help/days-to-sync-option/

Re: Email error on using WebMail on Android??

gg30340 — Wed, 17 Apr 2024 15:26:23 GMT

An Internet search regarding "Nightly" shows the following on the Mozilla web site.

"Nightly is an unstable testing and development platform. By default, Nightly sends data to Mozilla — and sometimes our partners — to help us handle problems and try ideas. Learn what is shared. Note: Firefox Nightly will update approximately once or twice a day".

and see this link

What is Firefox Nightly and should you be using it? | ZDNET

So it may be that the BT servers suspect that there is an unauthorised attempt to access your email account.

Re: Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 15:58:40 GMT

mmm... wonder why BT thinks that. and how do I stop them thinking that...

Re: Email error on using WebMail on Android??

Stephen5000 — Wed, 17 Apr 2024 16:47:18 GMT

Hey, guess what?? I'm in!!!

Instead of, "xxx@talk21.com", I used the root variation of email address, "xxx.t21@btinternet.com"

Why does BT make everything so mysterious. Thanks for all the input anyway, much appreciated...

Re: Email error on using WebMail on Android??

Stephen5000 — Thu, 18 Apr 2024 10:08:21 GMT

I have just noticed there is a "BT Email" app on the google play store (Yes, I know I'm awfully late to the party!)

Is this a proper email client, i.e. will it insist on downloading my full email history, or, can it be set up just to access emails from today?

Re: Email error on using WebMail on Android??

licquorice — Thu, 18 Apr 2024 10:15:47 GMT

It is just a normal mail client except it is about as dire as the web interface. As mentioned multiple times by myself and @gg30340 Blue Mail is the way to go.

Re: Email error on using WebMail on Android??

Stephen5000 — Thu, 18 Apr 2024 10:23:51 GMT

@licquoricewrote:
It is just a normal mail client except it is about as dire as the web interface. As mentioned multiple times by myself and @gg30340 Blue Mail is the way to go.

LOL, really, a BT product that is dire? Surely not 😂

Thanks anyway, as I have stated, I have no desire whatsoever for an email client on my phone taking up a couple of Gb storage, WebMail is totally adequate, as long as it works (On my laptop, a couple of Gb is negligible...)

Thanks for the info.

Re: Email error on using WebMail on Android??

licquorice — Thu, 18 Apr 2024 10:25:43 GMT

Did you look at the link I posted yesterday? You can limit the offline storage to as many days worth as you require.

Re: Email error on using WebMail on Android??

Stephen5000 — Thu, 18 Apr 2024 10:30:35 GMT

I actually think I may have missed it in a flurry of responses, will have another look, sounds like it would be worth exploring...

Re: Email error on using WebMail on Android??

Stephen5000 — Thu, 18 Apr 2024 12:08:58 GMT

Well, that feature does seem to be beneficial and maybe what I'm looking for. However, no amount of googling will show me what the specific options offered are. It seems to be set up with an 'unlimited' default.

Are you able to let me know what specific options you can select from, like 5 days, or maybe 2 months, or even 3 years? I know I'm way off topic now, apologies... etc?

Re: Email error on using WebMail on Android??

licquorice — Thu, 18 Apr 2024 12:36:41 GMT

Re: Email error on using WebMail on Android??

licquorice — Thu, 18 Apr 2024 12:38:03 GMT

Full disclosure, I haven't used anything other than unlimited.