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Stuck outgoing email

Andrewmccs — Thu, 16 Jul 2026 09:13:32 GMT

Hello

i I have had an email sat in my outbox for 13 months now . it has a large attachment . I cannot delete it , I cannot move it across to draft folder . The hamster wheel just keeps spinning. I have deleted the Mail app and reinstalled but no luck
Anyone have any ideas how to delete this ?

thank you

Re: Stuck outgoing email

gg30340 — Thu, 16 Jul 2026 11:56:35 GMT

You have mentioned that you "deleted the Mail app" so I have assumed you are using the email app on an Apple device. Is that correct?

If it is you could try turning on "Airplane Mode" then restart your device. When it powers back up immediately try deleting the email before turning Airplane mode back on.

If that does not work log onto your email account using a web browser and check to see if the email is there. If it is try deleting it from there.

Re: Stuck outgoing email

Andrewmccs — Thu, 16 Jul 2026 12:06:52 GMT

Hi ! Thanks for your reply

i am sorry, when I wrote I deleted the Mail app I meant I deleted the BT Mail app before re-installing it . I also went into webmail to try to delete but to no avail

any further thoughts?!

thank you

Re: Stuck outgoing email

gg30340 — Thu, 16 Jul 2026 12:26:13 GMT

Have you tried opening the email when it in the Outbox. If it opens try removing the attachment.

If that doesn't work you could try downloading and installing the Bluemail app. This may allow you to delete the email but before doing that, uninstall the BTMail app.

If it does not work you will need to contact the BT Email Team on 0330.1234.150 and ask them to remove the email.