This topic

Links on BT mail

hclements — Tue, 28 Jul 2026 13:55:48 GMT

I cannot click on links in BT mail. I'm using web mail but the problem also exists on the app. This started a couple of weeks ago. I've tried right click on link but there's no option to open in new tab or window, also tried different browser, clearing cache, disabling extensions.

Any ideas?

Re: Links on BT mail

licquorice — Tue, 28 Jul 2026 14:36:54 GMT

Is this just on one device or multiple devices?

Re: Links on BT mail

hclements — Tue, 28 Jul 2026 16:29:32 GMT

On multiple devices.

Re: Links on BT mail

gg30340 — Tue, 28 Jul 2026 16:38:03 GMT

Are you using any antivirus/malware email guard products on your devices that could prevent the links working?

Re: Links on BT mail

hclements — Tue, 28 Jul 2026 16:45:04 GMT

I had recently installed BT Cyber Threat Protect but have since uninstalled it.

Re: Links on BT mail

gg30340 — Tue, 28 Jul 2026 16:55:01 GMT

Did this problem start after you installed it or after you uninstalled it?

Did you use the Norton uninstall tools.

If not see links

Download and run the Norton 360 Remover tool for Windows

Uninstall your Norton device security product on Windows

Re: Links on BT mail

hclements — Tue, 28 Jul 2026 19:34:33 GMT

It started after I installed it so I uninstalled it however, the problem still exists. I did use the Norton uninstall tools.

Re: Links on BT mail

gg30340 — Tue, 28 Jul 2026 19:58:43 GMT

It looks like it is Norton that has caused the problem.

If you have already used the Norton uninstall tool you may still have some debris which Norton has left behind after the uninstall.

If you feel competent you should have a look through your your devices settings to see if there are any Norton folders still on your computer. If you don't feel competent to do that you could download a cleaning program such as the free CCleaner program.

It will search for left over parts of programs etc that have been uninstalled and for registry entries that are no longer valid as well as other unnecessary items. It is pretty full proof to use but I will advise that you use it at your own risk.

Re: Links on BT mail

hclements — Wed, 29 Jul 2026 10:35:49 GMT

Many thanks for your help. I've run the CCleaner program and it seems to have resolved the issue.