I am not receiving some emails

ericadh — Tue, 01 Sep 2026 14:20:52 GMT

I am not receiving all emails.

I am being send small sized documents which contain a report for an AGM for example and not getting through.

I am getting some emails with attachments of word docs?

What has changed?

Thank you

Re: I am not receiving some emails

gg30340 — Tue, 01 Sep 2026 17:00:28 GMT

If it is a specific sender that you are not receiving emails from you should check your "Blocked Sender" list.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side.

Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Scroll down the list until you find the email address or the email domain, the part after @ and select it. Click on the small "Trash" symbol at the right hand side.

It will only delete the email address from the blocked senders list not your contacts list.

I have no idea what you mean when you say "I am getting some emails with attachments of word docs?"

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I am not receiving some emails

Re: I am not receiving some emails