Talk21 emails via web and iOS have totally stopped working

Gaud74 — Sat, 12 Sep 2026 18:00:41 GMT

We have been using Talk21 for over 20 years either from my PC, iPhone or iPad with very little issues. last week my emails started saying invalid password or email, to retype my password. initially it was just my iPad, then my iPhone and yesterday even the web browser stopped letting me in. I stopped using the iPhone mail app and iPad mail app as this wouldn't work. I tried just retyping the password, then deleting the account from the iPad , rebooting and creating a new account but the mail.btinternet.com is not responding. so I just used the webmail to access my emails. Today I am being told that I need to recover my account. I follow the steps, fill in my details, I am told they are incorrect so I then click 'I can't remember my security information'. I get a web page to call BTINTERNET and the number isn't associated to any organisation so now I have no access to my emails. My Son-in-law is an IT specialist and he has confirmed that he gets the same issues trying to access the email account. I am now locked out of my account and have no way of contacting BTINTERNET to get help. This Talk21 email account is my primary email address and for a retired 70+ person, I find this very frustrating. I am now at a loss. Any advice will be greatly appreciated.

Re: Talk21 emails via web and iOS have totally stopped working

gg30340 — Sat, 12 Sep 2026 19:00:33 GMT

Are you using the email address format:- (your user name).t21@btinternet.com

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Talk21 emails via web and iOS have totally stopped working

Re: Talk21 emails via web and iOS have totally stopped working