This topic

Webmail login

seasidesam — Wed, 27 Mar 2024 12:25:24 GMT

Cannot access email login page from android, progress bar goes about a quarter across then nothing, not even reached user / password. Internet connection is fine, other messaging apps work fine. Been like it 3 days

Re: Webmail login

gg30340 — Wed, 27 Mar 2024 13:10:56 GMT

You may be using the "old" log on page.

The new one is here or if you click on the BTMail button at the top of this page.

BTMail

The "old" log on page is here.

BTMail

You could also try using the email app that comes with Android phones which will be a better way to access your email without having to use BTMail webmail using a browser.

Re: Webmail login

infinitywaiter — Thu, 28 Mar 2024 01:15:08 GMT

As @gg30340 mentions in their post about using the app, I've always just used BT Email app on mobile devices, no hassles and works fine with multiple email addresses, easily switch between each one without having to log in and out all the time.

See here for more info: BT Email app and how do I get it

Re: Webmail login

georgesalazar — Tue, 20 Oct 2026 09:34:19 GMT

@sportzfy Cannot access email login page from android, progress bar goes about a quarter across then nothing, not even reached user / password. Internet connection is fine, other messaging apps work fine. Been like it 3 days

I’m having the same issue with webmail on Android. The login page gets stuck loading before the username and password fields appear, even though my internet is working fine. Has anyone found a fix for this?

Re: Webmail login

gg30340 — Tue, 20 Oct 2026 10:41:45 GMT

@georgesalazar

You are posting on a thread that is over 2 years old.

You would be better starting your own thread and include how you are trying to access your email such as which browser you are using and what if anything you have tried to resolve the problem.