This topic

Unread -1 Emails

adam101 — Fri, 23 Oct 2026 11:09:50 GMT

I had some issues with webmail on Wednesday with error messages. Since then, my inbox has ended up with -1 unread emails. I've tried a couple of bits including marking everything as read/unread, moving out the emails from the inbox and then moving back, checking the folders for rogue emails. However, no luck with any of this.

BT email app is fine as is via Thunderbird. I am still having some issues with errors related to emails loading and also downloading attachments when the email is the first one in the inbox.

Any ideas?

Re: Unread -1 Emails

Leanne_T — Mon, 26 Oct 2026 08:11:16 GMT

Morning @adam101

Thanks for coming back to the community.

Do you still have the unread -1 email showing since you posted on the community?

If so, could you try deleting cookies and cache from the browser, and logging into your webmail after to see if the same shows?

Could you also try a different web browser and let me know how you get on?

Thanks 🙂

Leanne.

Re: Unread -1 Emails

adam101 — Mon, 26 Oct 2026 22:48:59 GMT

@Leanne_T Yes, I've still got this issue. I've cleared the cookies and cache and also tried on a different browser and all the same.

Re: Unread -1 Emails

Leanne_T — Tue, 27 Oct 2026 08:52:58 GMT

Thanks for coming back to me @adam101

I've asked our email support team to take a look at this for you. Once I have more information I'll get back to you on here 🙂

Leanne.

Re: Unread -1 Emails

Leanne_T — Thu, 29 Oct 2026 10:39:17 GMT

Hi @adam101

The team have asked if you can delete or move some of the sent emails you have stored. Once space is available you should no longer have the unread email showing.

Let me know how you get on 🙂

Leanne.

Re: Unread -1 Emails

adam101 — Thu, 29 Oct 2026 11:03:48 GMT

@Leanne_T Sorry, to clarify, this is an inbox related issue rather than sent or another folder. I have less than 100 emails in my inbox. I have already tried emptying it and then letting new emails come in, but this didn't fix it.

Re: Unread -1 Emails

Leanne_T — Thu, 29 Oct 2026 11:06:43 GMT

Hi @adam101

I understand and thanks for confirming.

When the team have looked into this, they have found this could be causing the unread email to show and asked if you could try this and let me know how it goes?

Leanne.