This topic

Links within emails using BT Webmail

jeffreypatton — Thu, 05 Nov 2026 16:03:20 GMT

BT webmail strips out links on emails it finds suspicious including links to their own sites (as below). If you download this to an external client like outlook these links are OK. Anyone know a why round this to make these active via BT webmail as I cannot update some appointments I can only do via links sent to my email account.

Re: Links within emails using BT Webmail

Leanne_T — Fri, 06 Nov 2026 12:58:37 GMT

Hi @jeffreypatton

Thanks for coming back to the community.

I've asked our email support team to look into this for you, and once I get some more information I will let you know.

Thanks.

Leanne.

Re: Links within emails using BT Webmail

Leanne_T — Mon, 09 Nov 2026 10:27:31 GMT

Hi @jeffreypatton

I've sent you a private message with some extra details 🙂

Leanne.

Re: Links within emails using BT Webmail

amy-cr1 — Wed, 11 Nov 2026 07:28:27 GMT

I'm having exactly the same issue. I've got an important school link that won't open and I can't forward it to my husband for him to open as the link is dead. I'm quite frustrated by this - can you help me as well please?

Re: Links within emails using BT Webmail

Chris__S — Wed, 11 Nov 2026 08:09:31 GMT

Hi @amy-cr1,

Thanks for highlighting this.

Is the issue happening with just that link, or is it happening with multiple different links too?

Chris S

Re: Links within emails using BT Webmail

gg30340 — Wed, 11 Nov 2026 09:43:21 GMT

Have you checked to see if your antivirus app has a email monitoring function to see if that is affecting the links.

Check if you have any of the BT cyber protection products active which may also be blocking the links.

https://www.bt.com/security

Re: Links within emails using BT Webmail

jeffreypatton — Wed, 11 Nov 2026 10:44:01 GMT

It happens to other links including BT's your accessibility options online link. If I inspect this the href is not there. If i download the email to outlook the link works without issue.

Re: Links within emails using BT Webmail

jeffreypatton — Wed, 11 Nov 2026 10:48:11 GMT

The link is not blocked it is just not there. Other links to the same sites work it appears to the format of this one that BT webmail does not lilke

Re: Links within emails using BT Webmail

Leanne_T — Wed, 11 Nov 2026 11:46:26 GMT

Hi @jeffreypatton

Thanks for coming back to us.

I have asked for some extra details, please check your community inbox and get back to me when you get the chance.

Thanks very much.

Leanne.