This topic

BT Webmail Feedback

bazred1 — Fri, 19 Jan 2024 10:45:16 GMT

Just today have noticed a change to the way e mails look. Anyone else had the problem?

There is also an advert for bt/EE that has to be closed using an arrow but as soon as you move to anything else it is back on. There is something saying they are changing things but the e mails look like what you would see in 1990. The delete function that used to be far right has moved inside. Not good from BT.

Re: BT E Mail

gg30340 — Thu, 11 Jan 2024 16:44:43 GMT

@bazred1

I have moved your post onto the "Feedback" thread for the "New" BTMail so that everything is kept in the same place.

Re: BT E Mail

bazred1 — Thu, 11 Jan 2024 16:46:56 GMT

Thank you.

Re: BT E Mail

gg30340 — Fri, 12 Jan 2024 15:58:44 GMT

Regarding the BT advert on the right hand side. Can consideration be given to having the advert hidden for the duration of the session once it has been acknowledged that the user has seen it by clicking it closed.

There is no need for it to reopen every time that a new email is selected or every time that the user moves from one email task to another, that is unless it is the BT Email Team's intention to annoy their customer base!

Re: BT E Mail

Toilet-Duck — Fri, 12 Jan 2024 15:58:52 GMT

The new email display looks terrible 🙄 different colours for every email, looks like something from the 90s like a previous poster mentioned.

Why do BT keep releasing worse updates for every update they change, paying for a premium service but feels nothing like it

Re: BT E Mail

gg30340 — Fri, 12 Jan 2024 16:03:35 GMT

@Toilet-Duck

You can turn off the childish colouring avatars by going into the settings found by clicking on your username at the right hand side then select "Mail" then untick the box "Show avatar in message list" then click save

Re: BT E Mail

RHaslam72 — Sat, 13 Jan 2024 14:43:13 GMT

@gg30340 Thanks for the tip, much appreciated. Now just to get rid if the incredibly annoying grouping by default. Is there a way of making "conversation view" the default?

Thanks

Re: BT E Mail

gg30340 — Sat, 13 Jan 2024 14:47:13 GMT

It is "Conversation View" that is grouping them.

Go to View" in the menu bar and single click on "conversation view" to turn it off if it is on or single click to turn it on if it is off.

Re: BT E Mail

bazred1 — Sat, 13 Jan 2024 15:18:29 GMT

Spot on. So annoying. There again the new e mails are terrible

Re: BT E Mail

RHaslam72 — Tue, 16 Jan 2024 13:56:19 GMT

Hi gg30340,

Unfortunately toggling Conversation View doesnt seem to be removing the grouping anymore but appreciate you taking the time to respond.

I never understand why companies introduce features like this without giving their customers the option to switch them off. I kow its petty but I have always loathed grouping whether its emails or files and switch it off as soon as I find out how.

Hey BT, sort this **bleep** out would you please?!

Apologies, rant over 🙂

Re: BT E Mail

gg30340 — Tue, 16 Jan 2024 14:07:12 GMT

@RHaslam72

Conversation view still works for me in exactly the same way as it used to on the "old" interface so it is obviously not a general problem.

What browser are you using and are you using the "Desktop View" if using a mobile device?

Re: BT E Mail

RHaslam72 — Tue, 16 Jan 2024 14:28:39 GMT

@gg30340 Hi, I've tried Edge & Firefox on my PC same thing. Toggling conversation view just adds a new column to the inbox now.

Re: BT E Mail

gg30340 — Tue, 16 Jan 2024 14:34:05 GMT

It adds a new column but that new column should show emails that are a "conversation" with a small box showing the number of email in that conversation.

Re: BT E Mail

RHaslam72 — Tue, 16 Jan 2024 14:40:19 GMT

@gg30340 Makes sense, I don't have any suitable mails in my Inbox just now so the new column is empty. So it looks like this, still grouped:

Re: BT E Mail

gg30340 — Tue, 16 Jan 2024 14:50:59 GMT

I think we are talking at crossed purposes. When I refer to grouping I am meaning emails from the same person during the course of which you are using the "reply to" function because the email is in effect a "conversation".

EDIT: Try sending an email to your self then use the "reply to" to answer it and it should show the small number box and the two emails grouped together and when you open the group you will see the "conversation".

What do you mean by grouping?

Re: BT E Mail

RHaslam72 — Tue, 16 Jan 2024 14:51:22 GMT

@gg30340 Ah, sorry for not being more clear. This new (new to BT mail anyway) feature where it groups mails by date with a honking great separator. Outlook does it by default as well but you can switch of in View settings. I appreciate its a very petty point but I have always disliked it.

Re: BT E Mail

gg30340 — Tue, 16 Jan 2024 14:56:26 GMT

@RHaslam72 wrote:

@gg30340 Ah, sorry for not being more clear. This new (new to BT mail anyway) feature where it groups mails by date with a honking great separator. Outlook does it by default as well but you can switch of in View settings. I appreciate its a very petty point but I have always disliked it.

No, that "wonderful" new development is now a feature of the email interface and can not be turned off or if it can I can not find it!

see link

BT Email is changing | Help | BT | BT Help

Re: BT E Mail

RHaslam72 — Tue, 16 Jan 2024 15:00:38 GMT

@gg30340 Ha ha, wonderful indeed. Thank you again for the responses, appreciate you taking the time. If I ever find the off switch I'll be sure to share.

Re: BT E Mail

Toilet-Duck — Wed, 17 Jan 2024 14:57:24 GMT

There is another issue I have now if anyone could help? Whenever I reply to emails all the text that is sent with my email appears to includes HTML and it sends this to the sender as well. Is there a way to change that?

For example I recently replied to an email and it included a load of code in the email which also shows in my send box?

<help@zendesk.com>
Subject: Re: Re: Contact Us -
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_19970_1599740236.1705499334545"
User-Agent: OWM Mail 3
X-SID: 126
X-Originating-IP: []

------=_Part_19970_1599740236.1705493395545
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: quoted-printable

Hello,
=C2=A0
Thank you for your reply.
=C2=A0=C2=A330 worth of points on my account ?
=C2=A0
Please let me know if you require anything further.
=C2=A0
Best Regards,
=C2=A0
=C2=A0
------ Original Message ------
From: removed
To: removed
Sent: Wednesday, January 17th 2024, 10:57 AM
Subject: Re: Contact Us -
=C2=A0

Re: BT E Mail

NeilO — Thu, 18 Jan 2024 12:01:26 GMT

Hi @Toilet-Duck I'm sorry about that, the email team advised me they've fixed that problem. Can you try again and let me know if it's working?

Thanks

Neil