This topic

Outlook sent items not syncing to webmail

Brac27 — Sun, 26 May 2024 14:53:51 GMT

Since 23 March my POP3 email accounts has failed to save sent items to the server. I'm using the latest version of Outlook on Windows 11 (Home). As far as I'm aware all settings are correct and set to save messages and sent items. This only happens to messages sent from the PC.

I have repaired the accounts and tried resetting them.

Any help would be much appreciated.

Re: Outlook sent items not syncing to webmail

licquorice — Sun, 26 May 2024 15:13:19 GMT

Sent mails don't sync with webmail when using POP3. Save messages just means they are saved locally.

Re: Outlook sent items not syncing to webmail

VeteranISPUser — Sun, 26 May 2024 15:30:17 GMT

Hi @Brac27 POP3 is a real blast from the past. If you want everything to sync, then you need to use IMAP.

Re: Outlook sent items not syncing to webmail

Brac27 — Sun, 26 May 2024 15:44:56 GMT

VeteranISPUser & licquorice (Distinguished Sage) .Thanks for your replies. I've been using POP3 for years and I know it's old technology. I have later accounts on IMAP but deleting a mail on IMAP deletes it everywhere. Whereas with POP if I make a mistake the message is still on the server. At least it was until March.

Re: Outlook sent items not syncing to webmail

gg30340 — Sun, 26 May 2024 17:35:31 GMT

POP3 sent emails are not saved on the server. They are only saved on the sending device.

POP3 received emails can be set to be saved on the server after they have been downloaded by your device that is using the POP3 account.

They can also remain on the server if they are deleted from the POP3 device provided you have the account set not to delete them from the server.

If you want a copy of emails sent from a POP3 account to be available to your other devices you will have to BCC a copy to your self when sending the email.

Re: Outlook sent items not syncing to webmail

VeteranISPUser — Sun, 26 May 2024 17:44:35 GMT

@Brac27wrote:
VeteranISPUser & licquorice (Distinguished Sage) .Thanks for your replies. I've been using POP3 for years and I know it's old technology. I have later accounts on IMAP but deleting a mail on IMAP deletes it everywhere. Whereas with POP if I make a mistake the message is still on the server. At least it was until March.

Hi @Brac27 But they remain on the server in the Deleted folder? Which is synced over all your devices and web mail. That is unless you set Outlook to clear your Deleted folder on exit (if that option is still available).

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 07:45:49 GMT

Sorry to take issue but until March mail sent from my PC via Outlook was saved on the server. POP only saved sent and received mails. I would send a screen shot but I don't know how and don't want to compromise my security. My sent box on webmail starts with the heading OLDER and then lists sent items from March 24 down to May 23. No new sent mails except a test mail that I sent using the web.

Outlook on the PC is my primary source of sending emails.

I know that both Outlook and Webmail have been updated recently so I suspect some change has taken place to remove sent items from the saving options or my account has been corrupted in the process. I can't find anything to confirm either of these theories.

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 07:48:39 GMT

I agree. Perhaps I should switch of deletion on exit for the IMAP accounts.

Re: Outlook sent items not syncing to webmail

gg30340 — Mon, 27 May 2024 08:34:56 GMT

Are you talking about Outlook.com webmail or Outlook email client?

If it is the email client called Outlook and if it is set up as a POP3 account it does not save sent emails on the server.

If you care to do an Internet search regarding that you will see it is not just the people that are replying to you on this forum that are saying that.

Microsoft amongst many others email suppliers etc also state it. The POP3 protocol does not save sent emails on the server.

If yours does are you sure it is a POP3 account and not an IMAP account.

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 09:08:10 GMT

Sorry this isn't my experience. Both accounts are POP on Outlook (Office365 APP). BT's POP information is pretty vague. It just says that POP doesn't sync all folders.

I've been using this for over 20 years without issue and both sent and received have been saved to the server.

Re: Outlook sent items not syncing to webmail

gg30340 — Mon, 27 May 2024 10:07:56 GMT

Can you go into your Outlook settings and post what server/port settings you are using?

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 14:30:48 GMT

For both POP accounts the server is mail.btinternet.com and the port is 995. For my IMAP accounts the port is 993.

Port 465 is used for all accounts for outgoing mail

Re: Outlook sent items not syncing to webmail

gg30340 — Mon, 27 May 2024 15:19:19 GMT

They are the correct server settings.

I have no idea how emails sent using your POP3 email account are being saved on the server and are accessible by your other email accounts via IMAP.

If you are using the same Outlook client on your PC for all your email accounts and have one set up as POP3 and the others as IMAP it may be that the IMAP accounts sent email folder is somehow accessing the POP3 sent folder or the POP3 account is mistakenly using the IMAP sent folder instead of the POP3 sent folder but as I said, I have no idea if that is possible or indead if what I posted makes sense!

Re: Outlook sent items not syncing to webmail

licquorice — Mon, 27 May 2024 15:39:14 GMT

Got me baffled, I've been using POP3 on Outlook 2003/2007/2010 and it has never synced Sent mail to the server.

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 17:33:02 GMT

The POP accounts were saving only to the correct POP account on the server. They weren't accessible via IMAP.

Something has changed since March. I did wonder if both types of account using the same port for outgoing mail was in some way confusing the issue and now prevents saving sent mail to the POP account on the server.

Re: Outlook sent items not syncing to webmail

Brac27 — Mon, 27 May 2024 17:36:34 GMT

In the beginning when you set up a POP account you could stipulate which folders were included in Send/Receive. As I've used Outlook since then maybe the saving of sent items was a legacy from those days and somehow it has now been switched off.

Re: Outlook sent items not syncing to webmail

gg30340 — Mon, 27 May 2024 21:19:01 GMT

@Brac27 wrote:

The POP accounts were saving only to the correct POP account on the server.

How do you know sent emails from your POP3 account were saved on the BT server and not just on the sending device?

Re: Outlook sent items not syncing to webmail

Brac27 — Tue, 28 May 2024 06:42:51 GMT

Signed into webmail via browser. Items sent from PC were shown in sent items. Now sent items on the web only show mail sent before March 24.

Re: Outlook sent items not syncing to webmail

Brac27 — Tue, 28 May 2024 09:43:19 GMT

Re: Outlook sent items not syncing to webmail

Brac27 — Tue, 28 May 2024 16:12:26 GMT

I think I'm flogging a dead horse and wasting time trying to fix something that isn't broken. So many changes have taken place that at some time saving sent items to the server has fallen by the wayside.

I've changed my accounts to IMAP.

Thanks for all your help and time.