This topic

bmx_2xxx Error on webmail login

apone2000 — Thu, 07 Nov 2024 09:18:27 GMT

Any one know how to fix?

it’s a standard account, started happening after text saying account compromised, I reset password and reactivated doesn’t work via Mail app either.

tried web chat but just kept pointing me to guides

Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again!

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser.

https://www.bt.com/help/email/fix-a-problem/log-in-issues/email-error?btmCode=bmx_2009

Re: bmx_2xxx Error on webmail login

Michael_D — Fri, 08 Nov 2024 08:15:36 GMT

Hi @apone2000

Thanks for coming to the community.

If you have tried to reset the password, I would recommend getting in touch with our email tech guides so they can help to get this working for you.

You can see how to reach the team on our Contact Us page.

Michael

Re: bmx_2xxx Error on webmail login

apone2000 — Fri, 08 Nov 2024 12:30:14 GMT

Hi,

yeah I spoke to somone on the phone, did a password reset and the error of 2009 wasn’t listed so got passed to another team.

unfortunately it’s my main email account so anything that needs an email pin to log into I can’t use.

when I connect via imap I get an access denied message, which is different to an incorrect password message if I put the wrong password in, so looks like some back end email server problem that didn’t get reset properly after the account got flagged for potential compromise.

Re: bmx_2xxx Error on webmail login

Michael_D — Fri, 08 Nov 2024 12:35:32 GMT

Thanks for the update @apone2000

When you were passed on to another team, what did they say?

Michael

Re: bmx_2xxx Error on webmail login

apone2000 — Fri, 08 Nov 2024 16:52:55 GMT

I was told would be3 working day, so with the weekend wasn’t expecting to hear back until next Tuesday ;-(

Re: bmx_2xxx Error on webmail login

Christopher_G — Fri, 08 Nov 2024 18:50:21 GMT

Fingers crossed you hear back from them with a fix soon, @apone2000

Please keep us posted on what happens.

Chris

Re: bmx_2xxx Error on webmail login

apone2000 — Mon, 11 Nov 2024 23:15:33 GMT

All sorted today, it seems it got stuck in the support teams as when I chased they thought it was fixed. Got put through to the email team and a lovely lady checked a bunch of stuff.

apparently on one of the backends somewhere it was showing my account was suspended, event though all the other tools showed active! When she logged into this tool she spotted and fixed immediately!

Re: bmx_2xxx Error on webmail login

Debbie_G — Tue, 12 Nov 2024 08:48:02 GMT

Thanks for getting back in touch and letting us know @apone2000.

I'm happy to hear this has been sorted 🙂

Debbie