This topic

Can't access now tv channels from the TV guide

purple_kathryn — Wed, 02 Feb 2022 00:05:08 GMT

Hi there. If it helps I have a humax box model DTRT2100

I noticed tonight that I don't seem to be able to access any the channels that I should have through now tv through the tv guide. (Eg sky witness , sky movies etc)

I can still access it through the app on the TV no problem

<channel name> is unavailable. Please check if you can continue to access this channel. IPC6007

I had tried a reboot & retune thinking it was maybe to do with the freeview reshuffle but it hasn't worked.

Thanks

Re: Can't access now tv channels from the TV guide

JohnC2 — Wed, 02 Feb 2022 08:48:33 GMT

Hi @purple_kathryn, welcome back, and sorry that you're getting this error code when trying to access the Now channels. Would you try the steps below and let us know how you get on?

Try to access the BT Player, press the Home (or YouView) button, then scroll to and select BT Player
If you still see the error message then try restarting your equipment by following these steps:
- First, restart your Hub
- Wait for the broadband light on your Hub to go blue
- Restart your TV box, using the power switch on the back
- Now check if you still receive the error
Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Cheers

John

Re: Can't access now tv channels from the TV guide

purple_kathryn — Wed, 02 Feb 2022 10:47:34 GMT

I will give this a go when I can (don't think my work would appreciate me switching the Internet off to fix my TV 😂)

Re: Can't access now tv channels from the TV guide

JohnC2 — Wed, 02 Feb 2022 11:37:28 GMT

Hi @purple_kathryn, yeah I don't think they would be impressed. Try it when you get a chance and come back to us then.

Cheers

John

Re: Can't access now tv channels from the TV guide

purple_kathryn — Wed, 02 Feb 2022 18:43:55 GMT

Hi John, OK tried all the steps & still no luck

Although when try to update the apps I get an error message stating

"we can't update your apps. Please try again later or visit bt.com/tverrors for help"

However I can access the nowtv app ok. Its just the channels on the TV guide that won't work

Re: Can't access now tv channels from the TV guide

RobbieMac — Wed, 02 Feb 2022 20:42:31 GMT

Thanks for posting back @purple_kathryn

Sorry you're still having problems seeing the NOW channels on your TV guide. You've ruled out everything that you can from your side so please get in touch and we'll double check your subscription.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Can't access now tv channels from the TV guide

diane44 — Wed, 13 Apr 2022 10:07:57 GMT

Hi. I an new user and having the sane issue. Called BT and they say its through the app only?

Re: Can't access now tv channels from the TV guide

purple_kathryn — Wed, 13 Apr 2022 10:19:36 GMT

It maybe depends on your box or your TV but I have them as tv channels

I have been able to get it fixed although I'm not entirely sure what fixed it.