This topic

NOW TV Fast forward.

Anonymous — Tue, 08 Feb 2022 18:06:50 GMT

Does anyone else get the spinning disc if they fast forward a NOW program via catch up. It’s similar to what we used to get with the NOW TV logo spinning while fast forwarding. I have a BT pro box connected by Wi-Fi

Only happens on NOW app, and sometimes I get the oops something went wrong message.

Re: NOW TV Fast forward.

zulu17 — Tue, 08 Feb 2022 18:32:31 GMT

Well @Anonymous just tried it on one catchup programme (U19 ICC Final) and yes i did get that experience when i upped the FF speed

when i got the oops screen there was an error code of SDK.BUFFERING_LIMIT.UNKNOWN_REASON.MAIN_Content

(In normal viewing I don't use the FF that frequently on that app)

Re: NOW TV Fast forward.

BillyM — Tue, 08 Feb 2022 19:13:43 GMT

I've had the same problem recently using the NOW app on my BT Pro Box connected by Ethernet cable. (The problem hasn't occurred when I have used the NOW app on my SONY Bravia.)

Re: NOW TV Fast forward.

ney — Wed, 09 Feb 2022 07:33:44 GMT

Yes I have had same problem with the Now app on my T2100 box but not often.

Never seen this problem if using the Now app via the Amazon Firestick.

Darren

Re: NOW TV Fast forward.

Adz3 — Wed, 09 Feb 2022 13:20:01 GMT

I have the same issue when watching boxsets

Re: NOW TV Fast forward.

BillyM — Thu, 17 Feb 2022 22:32:26 GMT

@Anonymous @Adz3 @ney @zulu17

I'm still getting this problem. Has anyone found a solution or know how to escalate this? I tried raising with NOW via Live chat but they said to raise it through BT.

Re: NOW TV Fast forward.

zulu17 — Thu, 17 Feb 2022 23:02:54 GMT

well regardless of whether you are billed by BT or Now the Now App is provided by Now so a technical issue with the app should be supported by them.

A billing or subscription issue should be supported by BT if you are billed by them.

This seems to be a technical issue .

Given that it seems to be an easy issue to replicate it is disappointing I will notify the moderators of this thread

As the message from the Now app says "Ooops something went wrong. That didn't work so we're going to look into it "

I think that implies that the failures should be being logged.

Re: NOW TV Fast forward.

terry821 — Sat, 19 Feb 2022 18:34:11 GMT

Yep I’m also getting the same issue. Only happened until recently, only fix is to return to the menu and reload the programme.

Hopefully they’ll be a fix.

Re: NOW TV Fast forward.

BillyM — Wed, 23 Feb 2022 10:52:05 GMT

Hi @zulu17

were you able to notify a moderator?

"Given that it seems to be an easy issue to replicate it is disappointing I will notify the moderators of this thread"

Re: NOW TV Fast forward.

terry821 — Wed, 23 Feb 2022 11:02:04 GMT

Error still occurring.

@SeanD

Re: NOW TV Fast forward.

zulu17 — Wed, 23 Feb 2022 14:04:05 GMT

@BillyM yes I notified moderators. As the issue is with an App rather than BT owned there would I suspect need to enquire via various other parties as to whether it is a known logged fault and whether there is any resolution plan. So I wouldn't expect an immediate response.

Re: NOW TV Fast forward.

SeanDew — Tue, 26 Apr 2022 14:28:10 GMT

This is still an issue with my BT pro box connected via 5GHz wifi (about 10 feet away from the router and clear line of sight). Every time, without exception, if I rewind any NOW stream, the green circle appears and then the FF/RW buttons become unresponsive. The stream will continue to play, but then drop out to the SDK.BUFFERING_LIMIT.... error

Re: NOW TV Fast forward.

SeanDew — Tue, 31 May 2022 13:36:50 GMT

This is still an issue!

Error code: SDK.BUFFERING_LIMIT.UNKNOWN_REASON.MAIN_CONTENT

I can make it happen 100% of the time just by pressing the rewind button while watching on demand content. Also get the same error 75% of the time when watching live TV content through the NOW app.

Not a bandwidth issue as I've got a 950mb/s FTTP connection.

Re: NOW TVs Fast forward.

Anonymous — Tue, 31 May 2022 15:53:48 GMT

@SeanDew Just checked my BT PRO box on sky sports on demand via Now app and press ffw and get the spinning disc of doom. You can’t do anything else with the picture until it decides to stop and go back to the home screen of whatever your watching in my case Monaco Grand Prix..

Re: NOW TVs Fast forward.

phunt110 — Sat, 04 Jun 2022 16:07:23 GMT

Hi all

I've been having the same issue with my Pro box ever since I've had it. I've had the box about a month now and no matter what I try I keep getting the spinning disc when fast forwarding programmes on now tv.

Mine is connected via ethernet cable and I've rebooted the box and the hub and still the issue persists.

Doesn't anyone have a resolution for this error as its extremely annoying ?

Thanks

Re: NOW TVs Fast forward.

BillyM — Sun, 12 Jun 2022 14:02:28 GMT

@Anonymous

I've not been getting the buffering error when fast-forwarding since earlier this week. Are you still getting this problem?

Re: NOW TV Fast forward.

MC22 — Mon, 13 Jun 2022 09:48:36 GMT

I haven’t encountered the ‘Green Circle’ when PAUSE/FF/REW on Now in quite a few days.

I’m sorry to hear that it’s still happening on some Boxes, I totally understand how annoying it is!

Re: NOW TVs Fast forward.

Anonymous — Wed, 15 Jun 2022 16:31:21 GMT

@BillyM Sorry for late reply, but it looks as if it is no longer doing the spinning disc of doom. It seems a lot faster at FFWD and then restarting. Fingers crossed it’s fixed.

Re: NOW TVs Fast forward.

SeanDew — Thu, 13 Oct 2022 19:11:24 GMT

Full disclosure - I work as a Penetration Tester for NOW (Sky/NowTV) at Sky. So I have direct comms access to the various developer teams within the whole Sky organisation. I had a word with the NOW set top box devs a while back and told them that there was an issue with the FFWD/Back functions. They didn't have a clue and said that nothing had been reported to them. I went through the details with them and they put in a software issue on their bug reporting system. Obviously they fixed the issue - whether or not it was directly by me reporting on it I don't know.

Re: NOW TVs Fast forward.

BillyM — Thu, 13 Oct 2022 21:27:30 GMT

@SeanDew thanks for taking the trouble to report it. The bug was a major issue for me when I used NOW so I'm very happy that it was sorted. Thanks again!